VIP User Operations
Job Summary
Job Description
The role involves managing and maintaining relationships with VIP players, handling their inquiries and complaints, and ensuring their satisfaction. Responsibilities include establishing communication with VIP users, understanding their needs, and providing feedback for product improvement. Regular analysis of user feedback and proposing improvements to enhance customer satisfaction are also part of the job. Additionally, the role requires collecting valuable information during service interactions to drive product enhancements.
Must have:
- Manage VIP player inquiries and maintain relationships.
- Handle complaints and follow up on resolutions.
- Establish contact with VIP players and understand their needs.
- Analyze feedback and suggest improvements.
- Provide feedback for product improvement.
Job Details
1、负责公司VIP玩家的业务咨询客户关系维护等工作; 2、负责处理VIP玩家问题申诉且跟进投诉问题后续处理方案及结果，维护公司形象; 3、负责与VIP玩家建立良好联系，熟悉及挖掘企业潜在问题，对企业反馈做详细记录并有效反馈; 4、定期对VIP玩家反馈的问题进行汇总并分析，提出改善建议，不断提升客户满意度。 5、对服务过程中有价值的信息点进行反馈，促使产品不断改进和优化； 6、通过电话与VIP高端用户取得联系，了解用户最新需求，及时跟进回访及反馈
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Shenzhen, Guangdong Province, China
Tencent
Guangzhou, Guangdong Province, China (On-Site)
• 1 Month ago
NVIDIA
Shanghai, Shanghai, China (On-Site)
• 1 Month ago
Riot Games
Shanghai, Shanghai, China (On-Site)
• 5 Months ago
Supercell
Shanghai, Shanghai, China (On-Site)
• 6 Months ago
Get notifed when new similar jobs are uploaded
Similar Category Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
