Job Description

1. Responsible for business consulting and customer relationship maintenance for the company's VIP players;

2. Responsible for handling VIP player issues and appeals, and following up on subsequent solutions and results for complaints, maintaining the company's image;

3. Responsible for establishing good contact with VIP players, understanding and discovering potential enterprise problems, meticulously recording enterprise feedback, and providing effective feedback;

4. Regularly summarize and analyze issues feedbacked by VIP players, propose improvement suggestions, and continuously enhance customer satisfaction.

5. Provide feedback on valuable information points during the service process to promote continuous improvement and optimization of products;

6. Contact VIP high-end users by phone to understand their latest needs, and follow up on visits and feedback in a timely manner.

Job Requirements

1. Experience in VIP customer service positions in the gaming industry, strong communication skills, and quick adaptation to teamwork;

2. Flexible chat style, able to be charming and use appropriate language;

3. Strong sense of responsibility, able to complete work tasks without compromise;

4. Enjoy playing games, willing to spend time experiencing games, and proficient in using office software such as Word, Excel, and PowerPoint.

5. Able to accept shift arrangements, two days off per week, hours: 10:00-20:00 (2 hours break in between).