Job Responsibilities:

1. Responsible for business consultation and customer relationship maintenance for the company's VIP players.

2. Responsible for handling VIP player issues and appeals, and following up on subsequent solutions and results for complaints, to maintain the company's image.

3. Responsible for establishing good relationships with VIP players, understanding and identifying potential issues within the company, meticulously recording feedback, and providing effective responses.

4. Regularly summarize and analyze issues reported by VIP players, propose improvement suggestions, and continuously enhance customer satisfaction.

5. Provide feedback on valuable information points during the service process to continuously improve and optimize products.

6. Contact VIP high-end users via phone to understand their latest needs, and promptly follow up with return visits and feedback.

Job Requirements:

1. Experience in VIP customer service positions in the gaming industry, strong communication skills, and ability to quickly adapt to teamwork.

2. Flexible chat style, able to act cute, and use appropriate language.

3. Strong sense of responsibility, able to complete work tasks without compromise.

4. Enjoys playing games, willing to spend time experiencing games, and proficient in using office software such as Word, Excel, and PowerPoint.

5. Able to accept shift work:

Mid-shift: 10:00-20:00 (2 hours break in between)

Night shift: 18:00-02:00 (Work from home)