VIP User Operations
Job Summary
Job Description
This role focuses on VIP user operations, including business consultation and customer relationship management for VIP players. Responsibilities include handling VIP player issues and complaints, maintaining the company's image, building strong relationships with VIP players, understanding and identifying potential issues within the company through their feedback, and recording and effectively relaying this information. The role also includes regularly summarizing and analyzing VIP feedback to suggest improvements, gathering valuable information during service interactions to contribute to product improvement, and contacting VIP users via phone to understand their latest needs and follow up with feedback.
Must have:
- Manage VIP player business consultations and customer relationships.
- Handle and resolve VIP player issues and complaints effectively.
- Establish and maintain positive relationships with VIP players.
- Identify and address potential company issues through VIP feedback.
Job Details
1、负责公司VIP玩家的业务咨询客户关系维护等工作; 2、负责处理VIP玩家问题申诉且跟进投诉问题后续处理方案及结果，维护公司形象; 3、负责与VIP玩家建立良好联系，熟悉及挖掘企业潜在问题，对企业反馈做详细记录并有效反馈; 4、定期对VIP玩家反馈的问题进行汇总并分析，提出改善建议，不断提升客户满意度。 5、对服务过程中有价值的信息点进行反馈，促使产品不断改进和优化； 6、通过电话与VIP高端用户取得联系，了解用户最新需求，及时跟进回访及反馈
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