Job Description

1. Primarily through customer service backend, WeChat official accounts, and phone calls, quickly and accurately respond to game players' inquiries and handle complaints.

2. Highly value problem-solving efficiency, committed to improving response accuracy and timeliness.

3. Centered on user experience, fully committed to enhancing game player satisfaction.

Job Requirements

1. College degree or above (requirements may be relaxed for those with relevant work experience in the gaming industry).

2. Possess certain gaming experience, able to quickly familiarize with games, passionate about the online gaming industry and aspire to work in this field.

3. Possess excellent logical thinking ability and good communication skills.

4. Possess good service awareness and sense of responsibility, able to actively discover, feedback, and solve problems.

5. Maintain a positive, kind, honest, down-to-earth, and enthusiastic attitude, with a strong drive for progress.

6. Possess a certain degree of empathy, value user feedback, and actively seek solutions to user problems.

Work schedule is shift-based, with alternating big/small weeks. Three shifts daily:

• Morning: 9:00-17:30
• Mid: 10:00-20:00
• Evening: 12:00-21:00

Morning shift includes a 7 RMB meal allowance, evening shift includes a 15 RMB meal allowance.

Core Skill Requirements

Passionate about and understand online games, with some knowledge of board and card games (Sichuan Mahjong, Dou Dizhu).