Customer Support Representative

1 Month ago • All levels

Job Summary

Job Description

This Customer Support Representative role at Growe involves assisting customers with their issues via chats and tickets, ensuring a positive customer experience, particularly in Spanish. The role requires collaboration with colleagues to enhance customer service, identifying customer needs, clarifying information, researching issues, and providing solutions. The role also requires adherence to internal procedures to maintain consistent, high-quality support. Excellent organizational skills, strong communication, and problem-solving skills are essential.
Must have:
  • Intermediate English (written and spoken)
  • Native Spanish speaker
Good to have:
  • Previous customer support experience (considered a plus)
  • Experience handling live chat and email interactions

Job Details

Growe welcomes those who are excited to:
  • Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;

  • Collaborate with other colleagues to improve customer service;

  • Identify customers' needs, clarify information, research every issue and provide solutions;

  • Follow internal procedures and guidelines to ensure consistent and high-quality support.

We need your professional experience:
  • Intermediate level of English (written and spoken);

  • Native Spanish speaker;

  • Previous experience with customer support is not mandatory but will be considered a plus;

  • Experience handling live chat and email interactions will be considered an advantage.

We appreciate if you have those personal features:
  • Excellent organizational skills and ability to prioritize in order to meet deadlines;

  • Excellent team player skills with strong communication skills;
  • Ability to work in a fast-paced environment and under pressure;

  • Problem-solving skills.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; 

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

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