Customer Engineer II, Infrastructure Modernization, SMB
Job Summary
Job Description
This Customer Engineer II role focuses on infrastructure modernization for small and medium-sized businesses (SMBs) on the Google Cloud Platform (GCP). You'll partner with sales teams, help customers understand GCP's capabilities, develop cloud solutions, conduct proof-of-concepts, and troubleshoot technical issues. Responsibilities include identifying business opportunities, resolving technical blockers, sharing infrastructure modernization expertise, supporting bid responses, and working directly with GCP products. You'll guide customers through assessments of legacy applications, recommend modernization roadmaps, and suggest integration strategies and architectures for successful GCP implementation. The role requires strong presentation and communication skills to engage with both technical and executive stakeholders.
Must have:
- Bachelor's degree or equivalent experience
- 6+ years cloud native architecture experience
- Cloud/on-premise infrastructure engineering experience
- Experience with virtualization or containerization
- Stakeholder & executive presentation skills
Good to have:
- Cloud migration experience
- Security concepts expertise (encryption, IAM, access control)
- Networking concepts (SDN, routing, VPNs, load balancers)
- Prospecting and customer relationship building
- Greenfield territory development experience
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Preferred qualifications:
- Experience in migrating applications and services to cloud platforms.
- Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
- Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
- Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise, Small and Medium accounts.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.In this role, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve business challenges, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand business and technical requirements, and present practical and useful solutions on Google Cloud.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
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