Customer Engineer, Staff

2 Months ago • 2-5 Years • Software Development & Engineering • $145,000 PA - $217,600 PA

Job Summary

Job Description

As a Customer Engineer, you will collaborate with automotive partners and customers, providing technical expertise on software systems, debugging complex issues, and recommending innovative solutions. You will drive system architecture customizations, prepare detailed product specifications, and write technical documentation. Responsibilities include providing technical presentations, collaborating with cross-functional teams, and troubleshooting software tools and products. You will be working independently, providing guidance to other team members, and your decisions may affect work beyond your immediate group. This role requires strong communication skills and the ability to convey complex information effectively.
Must have:
  • Bachelor's degree in Engineering, Computer Science, or related field
  • 4+ years of Software Applications Engineering experience
  • 2+ years of experience with C, C++, Java, Python, etc.
  • 1+ year of experience with debugging techniques
Good to have:
  • Master's degree in engineering, Computer Science, or related field.
  • 5+ years Software Applications Engineering experience.
  • Experience with Linux, Android, QNX and BSP framework.
  • Experience in using Debugging tools such as JTAG, Trace32
Perks:
  • Competitive annual discretionary bonus program
  • Opportunity for annual RSU grants
  • Highly competitive benefits package

Job Details


Company:

Qualcomm Technologies, Inc.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

Qualcomm Automotive solutions power advanced on-board systems that meet consumer demand for automotive connectivity. As the #1 semiconductor company in telematics, we bring more than 30 years of wireless technology to the automotive space and can use that expertise to deliver industry first like LTE in vehicles. The automobile industry has relied on our smart technologies for more than a decade, and today our chips are found in smart cars from all major global automakers. Smart cars manufactured with our integrated Snapdragon automotive processors offer an immersive infotainment experience. With support for 3D navigation, media streaming and parking assistance, as well as voice, facial and device recognition, our customers are redefining the connected smart auto landscape. 

This position is for Qualcomm Automotive Application Engineering Group, which closely collaborates with its automotive partners and customers from concept to commercialization. Team involves with all aspects of Embedded software such as SW & HW designs, Feature Prototyping, Feature Integration, SW customization, Performance Optimization & Improvement and other debugging efforts which is key for successful launch of the product. We are looking for a strong Software Engineer with good knowledge and hands-on experience in Device Driver Design, Development and Debugging for Linux, Android and QNX embedded systems. Major responsibility is to provide direct support to Qualcomm customers and partners with the design, development and debug of Qualcomm reference designs S/W related issues and helping to customize software. Candidate must quickly assimilate onto an existing project, understand Automotive platform H/W and S/W driver architecture, read/write technical specifications/requirements, demonstrate strong analytical and problem-solving abilities and work closely with external customers to customize and launch their new products. 

All Qualcomm employees are expected to actively support diversity in their teams, and in the Company. 

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of experience with debugging techniques.

Preferred Qualifications:

•    Master’s degree in engineering, Information Systems, Computer Science, or related field. 

•    5+ years Software Applications Engineering, Software Development experience, or related work experience. 

•    5+ years’ experience with debugging techniques. 

•    4+ years’ experience with Programming Language such as C, C++, Java, Python, etc. 

•    Experience with Linux, Android, QNX and Board Supporting Package (BSP) framework. 

•    Experience in using Debugging tools such as JTAG, Trace32 and oscilloscope/Logical Analyzer. 

•    C/C++ pro-efficiency, good understanding of Linux kernel concepts and relevant work experience. 

•    Experience in Analyzing the Kernel crash dumps and Systrace dumps. 

•    Experience on Yocto build system environment. 

Principal Duties and Responsibilities:

•    Leverages advanced Software Application knowledge to provide technical expertise of software systems through technical presentations in support of business development, customer training, product demonstrations, commercialization, customization, and maintenance of Qualcomm products.

•    Collaborates with cross-functional teams and customer personnel to identify customer problems, debug complex issues in customer design software systems, and recommend innovative solutions.

•    Drives system architecture and feature-specific customizations tailored for customer requirements from proof of concept to final product commercial launches.

•    Assesses potential application of company products, prepares detailed product specifications, disseminates technical information on specific software areas, and/or troubleshoots complex issues regarding software tools and products. 

•    Writes detailed and complex product technical documentation, application notes, and FAQs.

Level of Responsibility:

•    Works independently with minimal supervision.
•    Provides supervision/guidance to other team members.
•    Decision-making may affect work beyond immediate work group.
•    Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc. 
•    Has a moderate amount of influence over key organizational decisions.

•    Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

 

Pay range and Other Compensation & Benefits:

$145,000.00 - $217,600.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm.  We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus).  In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.

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About The Company

Our employees make Qualcomm’s success possible. We hire the brightest minds and foster a supportive, inclusive culture where your ideas have the power to contribute to world-changing innovations and breakthrough technologies. To make that possible, we leverage the breadth and depth of our diverse expertise from around the world to answer the unasked, conquer the complex, and solve some of the biggest challenges only we can – together.

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