Customer Onboarding-Intern
Job Description
- Familiarity with project management tools.
- Interest in technology, automation, and AI.
- Ensure high-quality deliveries for the Customer Success team.
- Develop and standardize User Acceptance Testing (UAT) processes.
- Run UATs on new deliveries and existing customer configurations.
- Identify pain points in the delivery cycle and propose solutions.
- Be a quick learner with a keen eye for detail.
- Enjoy problem-solving and take initiative.
- Be a great communicator and work effectively with different teams.
Company Overview
CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.
Intern - Onboarding
We're looking for proactive and detail-oriented interns to join our team for a six-month period. This role is a unique opportunity to gain hands-on experience in a fast-paced environment, directly impacting our delivery quality and customer satisfaction.
What You'll Do:
- Ensure High-Quality Deliveries: By ensuring a smooth and reliable delivery process, you will directly contribute to the success of our Customer Success team, giving them full confidence in the quality of every product delivery.
- Elevate our UAT Process: You will be instrumental in developing and standardizing our User Acceptance Testing (UAT) process. This includes running UATs on new deliveries and existing customer configurations, ensuring everything meets our quality standards before it's handed over to our Customer Success team.
- Drive Innovation: Help us explore and implement automation and AI-enabled workflows for our UAT processes, identifying opportunities to make our work more efficient and scalable.
- Solve Problems: You'll have the opportunity to identify pain points in the delivery cycle and propose solutions, contributing to a culture of continuous improvement.
Who You Are:
- A quick learner with a keen eye for detail.
- Someone who enjoys problem-solving and isn't afraid to take initiative.
- A great communicator who can work effectively with different teams.
- Familiarity with project management tools and an interest in technology, automation, and AI is a plus.
This internship is perfect for someone eager to learn about the ins and outs of a tech delivery cycle and make a tangible impact on a company's success.
