Merchant Operations - Associate

We are seeking a highly organized and proactive team member for Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency. This role balances day-to-day operations with strategic process improvements, while ensuring compliance with internal standards.

Must Have

• Identify manual processes for automation and collaborate with tech teams for implementation.
• Monitor daily workflows, allocate tasks, and resolve bottlenecks.
• Oversee maintenance of operational databases, reports, and documentation.
• Coordinate with sales, customer support, logistics, finance, and compliance teams.
• Track KPIs, prepare performance dashboards, and present improvement plans.
• Act as escalation point for operational delays, errors, or client/vendor concerns.
• Ensure all processes follow internal SOPs and regulatory guidelines.
• Analyze operational trends and implement efficiency-driven solutions.
• Minimum 1-2 years of work experience in similar roles.
• Bachelor / MBA relevant degree.

Good to Have

• Familiarity with KYC guidelines and operational compliance frameworks.

About the Role:

We are seeking a highly organized and proactive team member – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency. This role is suited for professionals who can balance day-to-day operations with strategic process improvements, while ensuring compliance with internal standards.

Key Responsibilities:

● Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.

● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.

● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.

● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.

● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.

● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.

● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).

● Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.

Key Skills & Competencies:

● Proven experience in team handling and operations management.

● Strong understanding of automation tools and process optimization techniques.

● Excellent communication, coordination, and stakeholder management skills.

● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).

● Analytical mindset with the ability to interpret data and derive actionable insights.

● Strong organizational skills with attention to detail.

● Ability to work under pressure in a fast-paced environment.

● Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites:

● Minimum 1-2 years of work experience in similar roles.

● Bachelor / MBA relevant degree