Customer Onboarding Specialist
Job Summary
Job Description
Eve is revolutionizing the legal tech industry with AI-driven solutions for plaintiff attorneys. As an Onboarding Specialist, you will ensure customer success by guiding them through the implementation, training, and optimization of Eve's legal AI technology. Your responsibilities include providing implementation support, developing training programs, optimizing solutions to meet specific customer needs, tracking success metrics, and collaborating with sales, product, and engineering teams. The role requires a strong understanding of SaaS platforms, excellent communication and problem-solving skills, and the ability to work collaboratively across teams.
Must have:
- 3+ years in customer onboarding, implementation, or success
- Strong SaaS platform understanding
- Ability to explain technical concepts
- Exceptional presentation skills
- Strong analytical and problem-solving skills
Good to have:
- Experience in legal tech, AI, or data-driven products
- Passion for customer success
- Project management skills
- Ability to work in a fast-paced environment
- Dedication to customer satisfaction
Perks:
- 401(k) with Company Match
- Comprehensive Health, Dental, and Vision Insurance
- Unlimited Paid Time Off
- Professional Development Opportunities
- Inclusive and collaborative work environment
4 skills required
Job Details
Company Overview:
Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.
Why Join Eve:
As an Onboarding Specialist, you'll play a critical role in ensuring customer success and adoption of Eve's solutions. You'll work directly with customers to guide them through implementation, training, and optimization of our platform, ensuring they achieve maximum value from our legal AI technology.
- Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
- Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
- Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
- Success Metrics: Track and report on key implementation metrics and customer success indicators
- Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated
- Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
- Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
- Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
- Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
- Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes
- Experience in legal tech, AI, or data-driven enterprise products
- Passion for customer success and building long-term partnerships
- Excellence in project management and organizational skills
- Ability to work in a dynamic, fast-paced environment
- Strong dedication to customer satisfaction and success
- 401(k) with Company Match
- Comprehensive Health, Dental, and Vision Insurance
- Unlimited PTO for work-life balance
- Professional Development Opportunities
- An inclusive, collaborative, and innovation-driven work environment
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