Customer Parts Controller

Customer Parts Controller -Spares Support Group

Full time, Permanent

Shift pattern:

Location: Derby – 3 days a week onsite.

There is an exciting opportunity for a Customer Parts Controller to join the Spares Support Group (SSG) in Derby. You will be reporting to the Customer Order Fulfilment Manager, within our On-wing Operations organisation within Aftermarket Operations.

What you will be doing

The role will lead the delivery for all Maintenance, Repair and Overhaul (MRO) and critical material requirements across our customer network, working in a specialist, fast-paced customer-focused team and will be the primary point of contact for our MRO base customers to place, track and expedite material orders.

Working closely with the wider business to ensure that orders flow through smoothly and critical part requirements are documented, managed and satisfied quickly, to support our engines going through our MRO network.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting, and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future, and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Responsibilities

• Primary point of contact for MRO facility customers placing orders and wishing to request components from the available material network.
• Process critical parts lists from the bases and through our SAP systems interacting with the Value Streams, parts forecasters and logistic teams
• Ownership of the Critical Parts process and supporting testing for process changes to Enterprise Resource Planning (ERP) and supporting systems
• Highlight any material shortfalls to the supply chain to resolve open customer orders
• Support customer queries, including accounts received, invoices, data errors and resolve where required, arranging material returns where appropriate
• Support customer complaints through the use of company standard systems, processes and reports.
• Attend community of practice workshops to ensure process maintenance

Who we’re looking for:

At we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

• Direct and indirect customer relationship experience.
• Experience of manufacturing or customer-facing businesses
• An understanding of Planning & Control ERP process and systems
• An ability to manage potentially difficult customer relationships
• Excellent communications skills
• Team working is essential for this role

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce