Customer Service Agent - English Speaking

4 Hours ago • All levels • Customer Service

Job Summary

Job Description

We are seeking an English-speaking Customer Service Agent to join our award-winning team in Malta. The role involves providing excellent customer experience by assisting English-speaking customers via email, chat, and phone. You will work with your team to achieve customer satisfaction and key performance indicators, translate promotional texts, manage customer accounts, and adhere to company policies regarding player safety and responsible gaming. Flexibility for day and night shifts is required. This is an opportunity to progress within the iGaming industry in a multicultural and friendly environment.

Must have:

Excellent command of English (written and verbal)
Strong Microsoft Office knowledge
Customer service background (face-to-face, online, phone)
Multi-tasking and time management skills

Good to have:

Additional language skills (Italian, Spanish, Greek, German, Polish)

Perks:

Opportunity to work across leading markets
Develop iGaming industry knowledge
Multicultural, friendly environment
Generous relocation package

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

timeline-management

excel

game-texts

microsoft-office

Job Details

Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

We want you to excel in the following:

Help English speaking customers via e-mail, chat and telephone
Work together with your team to reach the best customer satisfaction (including other KPI's)
Translate promotional texts and/or customer surveys in your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming
Be flexible as this role might require day shift and night shift

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:

Must have excellent command of the English language, both written and verbal
Strong Microsoft Office knowledge
Background in customer service, this can be face to face, online or via phone calls
Multi-tasking and time management
Additional language skills are considered a plus: (example: Italian, Spanish, Greek, German, Polish etc)

What we offer?

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.