Customer Service Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dedicated and experienced Customer Care Associate to join our remote team in Canada. This is a critical role that will serve as a primary point of contact for our valued clients in all North America , delivering exceptional service and ensuring their needs are met.

This position requires availability for an 8 AM to 8 PM shift.

Responsibilities:

• Efficiently resolve customer queries and provide accurate information regarding Iron Mountain's secure storage, information management, and logistics services.
• Accurately document all customer interactions, resolutions, and follow-up actions within CRM, ensuring up-to-date client records.
• Investigate and resolve customer complaints, service disruptions, and other intricate issues with professionalism and empathy.
• Identify and anticipate customer needs, offering proactive solutions and personalized recommendations

Requirements:

• Minimum of 2 to 3 years of experience in a customer service or call center.
• Experience with CRM systems is a plus
• Exceptional verbal and written communication skills
• Strong analytical and critical thinking skills to diagnose issues and develop effective solutions.
• Proficiency with Microsoft Office Suite is a plus
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.

What is in it for you?

• Pay Rate: 22$/hour
• Extended health care insurance, vision, dental, life insurance
• RRSP contribution
• Paid Annual leaves and sick time
• Remote Position Available Anywhere in Canada

There is so much more, but enough about us. We can’t wait to hear about YOU.

Join us at the Mountain where culture and values are practiced and respected every day. Apply now