Customer Service Operations Associate

1 Month ago • All levels • Customer Service

Job Summary

Job Description

CT Corporation, a global leader in legal entity management, corporate compliance, and due diligence solutions, is seeking a Customer Service Operations Associate. This role involves engaging in operational and administrative tasks to improve customer service processes. Key responsibilities include addressing customer inquiries, monitoring performance, collaborating with teams for efficient service delivery, creating and interpreting reports, updating procedures, providing first-line support, tracking resource utilization, conducting quality checks, suggesting efficiency improvements, coordinating training, managing follow-ups for unresolved issues, and supporting team members. The position requires basic analytical skills, enhanced customer interaction capabilities, workflow coordination, attention to detail, basic reporting, effective time management, problem-solving abilities, and familiarity with office and operational software.
Must have:
  • Basic analysis and interpretation of data
  • Enhanced customer interaction capabilities
  • Better understanding of workflow management
  • Maintain attention to nuanced details
  • Capability to create and interpret basic reports
  • Efficient handling of multiple tasks
  • Improved problem-solving abilities
  • Familiarity with advanced office and operational software

Job Details

We are currently seeking a dynamic Customer Service Operations Associate to join our growing team! CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

As a Customer Service Operations Associate, you'll engage in a range of operational and administrative tasks to enhance our customer service processes. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge, you will help improve our processes and ensure customer satisfaction.

Responsibilities:
• Oversee basic workflow tasks.
• Create and interpret simple operational reports.
• Update and maintain standard operating procedures.
• Provide first-line support and escalate issues as needed.
• Track and report on resource utilization and call volumes.
• Conduct basic quality checks and audit customer interactions.
• Suggest improvements for operational efficiency.
• Help coordinate and document training sessions.
• Manage follow-up activities for unresolved customer issues.
• Offer support to team members on operational activities.

Skills:
• Analytical Skills: Basic analysis and interpretation of data.
• Customer Service: Enhanced customer interaction capabilities.
• Workflow Coordination: Better understanding of workflow management.
• Detail-Orientation: Maintain attention to nuanced details.
• Basic Reporting: Capability to create and interpret basic reports.
• Time Management: Efficient handling of multiple tasks.
• Problem-Solving: Improved problem-solving abilities.
• Technical Skills: Familiarity with more advanced office and operational software.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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