Customer Service Representative

7 Minutes ago • 1 Years +
Customer Service

Job Description

We are looking for a Customer Service Representative to be assigned to our Gebze/Pelitli facility. This position also allows working from home depending on the course of the pandemic. Key responsibilities include recording and tracking customer requests and complaints, proactively informing relevant personnel about issues, preparing and sending requested reports, accurately recording and updating customer information, and providing technical support training to customers when necessary.
Must Have:
  • Min. Associate degree, preferably university graduate
  • Min. 1 year experience in Customer Service
  • High communication skills, customer satisfaction oriented
  • Proficient in CRM programs
  • Fluent and effective speaker, good diction
  • Able to think quickly, take initiative
  • Values teamwork, eager to develop oneself
  • High self-confidence and work discipline
  • Highly motivated, sensitive to time management
  • Completed military service for male candidates
Perks:
  • Being part of a well-established global company focused on transformation and innovation, constantly growing
  • An ecosystem where you can safely express your thoughts and give feedback
  • Being globally connected with over 60 countries and more than 24,000 colleagues
  • Experience working and connecting with many large companies in the market

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About the Position

We are looking for a Customer Service Representative team member to be assigned to our Gebze/Pelitli facility. The characteristics we are looking for in this position, which also allows working from home depending on the course of the pandemic, are as follows:

Key Responsibilities

  • Recording and tracking customer requests and complaints
  • Proactively informing relevant personnel about encountered problems
  • Preparing and sending reports requested by customers
  • Accurately recording and updating customer information
  • Providing technical support training to customers when necessary

Required Qualifications

  • Min. Associate degree, preferably university graduate
  • Min. 1 year experience in Customer Service
  • High communication skills, customer satisfaction oriented
  • Proficient in CRM programs
  • Fluent and effective speaker, good diction
  • Able to think quickly, take initiative
  • Values teamwork, eager to develop oneself
  • High self-confidence and work discipline
  • Highly motivated, sensitive to time management
  • Completed military service for male candidates

What's in it for you

  • Being part of a well-established global company focused on transformation and innovation, constantly growing
  • An ecosystem where you can safely express your thoughts and give feedback
  • Being globally connected with over 60 countries and more than 24,000 colleagues
  • Experience working and connecting with many large companies in the market

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