Customer Service Representative (Email Support exp mandate)

16 Minutes ago • All levels

Customer Service

Job Description

SciPlay is seeking a Customer Service Representative for email support. This role requires strong verbal and written communication, technical and customer support skills, and proficiency in troubleshooting software and operating systems. Candidates should possess working knowledge of Microsoft Office, product and market knowledge, and the ability to simplify complex technical information. Strong problem-solving skills are essential for resolving customer inquiries effectively.

Good To Have:

Basic web and server coding
Casino/slot gaming experience and expertise
Gaming experience

Must Have:

Strong verbal and written communication skills
Knowledge of technical and customer support and troubleshooting software and operating systems
Resolving conflicts and interpersonal skills
Quality focus
Working knowledge of Microsoft Office products
Product & market knowledge
Ability to explain complex technical terms in the simplest form
Strong problem-solving skills
Email support experience

Add these skills to join the top 1% applicants for this job

ms-office

communication

problem-solving

game-texts

microsoft-office

Position Summary

Strong verbal and written communication skills.
Has knowledge of concepts, practices, and procedures about technical and customer support and troubleshooting software and operating systems.
Resolving conflicts and interpersonal skills
Quality focus
Working knowledge of Microsoft office products
Product & market knowledge, a willingness to expand one's knowledge by learning game-specific issues and potential fixes for an extensive library of existing products.
The ability to explain complex technical terms in the simplest form to assist customers with questions/troubleshooting in areas in which they may not be familiar.
Basic web and server coding preferred but not required
Casino/slot gaming experience and expertise
Strong problem solving skills
Gaming experience - Good to have. Prioritize gaming field experienced candidates while shortlisting.