Customer Service Specialist

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you work with?

Latam Freight Services team

How will you make a difference?

As a member of the Latam Customer Service team for Freight Services, you will be responsible for managing demands for the sale of locomotive parts and services to customers in Latin America, including managing purchase orders and diligently overseeing the entire internal process to ensure the availability of the product/service on the date agreed with customers.

What do we want to know about you?

• Desirable background in Engineering, Foreign Trade, Administration or related areas for business management.
• Skill/experience with digital tools – Excel, PowerPoint, Power BI.
• Experience with ERP systems, preferably Oracle.
• Previous experience in customer support is a differential, commercial activities with a focus on B2B.
• Good analytical capacity for decision making.
• Communication and interpersonal relationship skills.
• Dynamic, proactive and resilient profile.

What will your day-to-day be like?

• Be the client's focal point in account service, for parts and services.
• Interface with various client and internal Wabtec areas – Operations, Finance, Commercial and related.
• Management of demands for locomotive parts and services.
• Monitor the chain from demand generation to delivery to the client.
• Quotes for parts sales.
• After-sales/warranty management.
• Management of service indicators, root cause analysis and actions aimed at continuous improvement.
• Reporting of financial results of accounts, including projections.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.