Customer Service specialist Export markets

Key Responsibilities and Accountability

Key Responsibilities

• Ensure customer orders are processed in a timely and efficient manner (imports/types orders to the CERPS system, sends the order to the warehouse for realization) incl. supervises CERPS system set up, supervises keeping the processes in CERPS system, supports EDI communication set up with customers where applicable
• Ensure correct price set up in CERPS
• Ensure issuing of the invoices and credit documents from CERPS system
• Ensure communication with warehouse, KPI´s evaluation, stock taking participation reconciliation
• Ensure claim process towards customers done in time
• Ensure minimizing obsolete stock based on sales department instructions
• Ensure correct month end reports including OTIF report
• Prepare transport and orders forecast and timely provide transportation company and whs with transport and loading  orders booking
• Coordinates correct after repacking goods shipment
• Prepare set of transport documents for each order where required (CoA for products, EX1, letters and any other supporting documents for borders crossing and customs clearance)
• Participates in Supply Chain projects and initiatives
• Participates in meetings in order to control supply of correct products to the markets
• Back up to Customer Service Specialists from other Export Clusters
• Is responsible for reporting of any suspected adverse events, quality complaints or other safety information relevant for Haleon products according to her/his knowledge. Report has to be done according to Haleon obligatory processes and within the given timelines.

Accountability

• Timely orders processing
• Accurate and updated loading schedule and transport order
• Compliant products delivery to markets (right product for the market)
• Costs efficiency control, KPIs delivery

Requirements

Education: Degree in Supply Chain & Logistics, Finance, Planning or similar business degree

Language: Russian, English, Polish, etc.

Qualifications and skills

• Customer orientation
• Communication skills
• Flexibility
• Attention to details and ability to work to deadlines
• Practical and proactive approach to problem solving and process improvement
• Ability to work independently and proactively
• Strong work ethic, perseverance and resilience

Preferred

• Advances MS Office user
• SAP knowledge

Haleon Leadership Expectations

• Drives growth: takes accountability for delivering results; pragmatically turns data into action; is bold in moving things forward.
• Deeply understands our consumers & customers, brings the outside in; is focused on the future; drives curiosity.
• Builds one ‘Haleon’: is purpose-driven; breaks down barriers; adapts style for positive impact.
• Motivates & unleashes potential: cares and includes; grows others; inspires others.
• Lives our Haleon Values:  Diversity, Equity, Inclusion

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Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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