Customer Service Specialist (Tier 1)

1 Month ago • All levels • Customer Service

Job Summary

Job Description

Seeking an experienced and highly motivated Customer Service Specialist (Tier 1) passionate about customer support and cross-border customer interaction. You will provide an exceptional customer experience by interfacing with internal and external teams and utilizing technical skills to resolve complex issues. Responsibilities include providing technical support for laptops, desktops, mobile devices, and Trackman products, troubleshooting incidents, escalating critical issues, documenting activities, managing customer interactions in a ticketing system, and testing software. The role involves desk-side and remote support, with potential for light travel or on-site testing. Other duties will be assigned based on experience.
Must have:
  • Passion for customer support
  • Provide exceptional customer experience
  • Resolve complex technical issues
  • Troubleshoot system, application, or performance degradation
  • Document equipment and activities accurately
  • Enter customer interactions in ticketing system
  • Prioritize and organize tasks
Good to have:
  • Experience with sport tracking solutions
  • Testing Trackman software
  • Provide quality feedback to QA

Job Details

Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity.

At Trackman we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service specialist.

As a customer service specialist, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. You will provide technical support to end users in laptops, desktop, mobile devices, and Trackman products. You will need strong problem-solving skills to be successful, and always aiming for the best customer experience.

Responsibilities include but are not limited to:

  • Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience

  • Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability, and ensuring a data-driven approach to incidents and problems

  • Escalating and raising issues internally to ensure that all business-critical issues are timely handled

  • Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems

  • Document and accurately describe observed concerns and resolution methods to resolve issues

  • Ensure that all communications are handled or forwarded internally in a timely manner

  • Enter all customer interactions within our ticketing system and track progress on all issues to ensure timely response and resolution. As well as to ensure a data-driven approach with customer interactions

  • Providing support, both to clients deskside and remotely. Notice that you might be asked for some possible light travel or on-site testing in the local area

  • Other non-support job duties will be given based on experience and qualification

  • Test Trackman and Trackman related software(s) then provide quality feedback to the QA department

  • Prepare and provide routine reports, as well as taking part of sharing knowledgebase and giving inputs to procedures for best practice in support

  • Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines

Similar Jobs

grendel games - Serious game programming intern

grendel games

Leeuwarden, Friesland, Netherlands (Hybrid)
2 Months ago
Coherent corp. - Senior Failure Analysis Engineer

Coherent corp.

Fremont, California, United States (Hybrid)
2 Months ago
cirrus logic - Applications Engineer

cirrus logic

Taipei City, Taiwan (Hybrid)
2 Months ago
Illumina - Engineer 2 – LCM

Illumina

Shanghai, China (On-Site)
1 Month ago
yellow brick games - Senior Technical Designer

yellow brick games

Montreal, Quebec, Canada (Remote)
3 Months ago
gitlab - Customer Success Architect

gitlab

United Arab Emirates (Remote)
1 Month ago
ElevenLabs - Customer Success

ElevenLabs

United States (Remote)
2 Weeks ago
TVH - Technical Support Specialist

TVH

Waregem, Flanders, Belgium (Hybrid)
1 Year ago
EvenUp - Customer Success Manager, Midmarket

EvenUp

United States (Remote)
1 Month ago
Applied materials  - Customer Support Technician

Applied materials

Singapore (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zones - Product Analyst

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
3 Months ago
bytedance - SOC Prototype FW Engineer- Pico - San Jose

bytedance

San Jose, California, United States (On-Site)
7 Months ago
Oliver Agency - GenAI Creative Optimisation Analyst (Senior Data Analyst)

Oliver Agency

Manila, Metro Manila, Philippines (Hybrid)
1 Week ago
Shield AI - Senior Software Engineer, Test and Integration (Hivemind Solutions)

Shield AI

Melbourne, Victoria, Australia (On-Site)
1 Week ago
entrata - Backend Developer

entrata

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
9 Months ago
hogarth - Image Content Producer - Print

hogarth

Sunnyvale, California, United States (Hybrid)
1 Week ago
Apple - Full-Stack Engineer, Internal Tools (Web Apps)

Apple

Austin, Texas, United States (On-Site)
1 Month ago
Qualcomm - CPU RTL Micro-architectural Design - Principal

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
luxsoft - Senior Java/Fullstack Developer

luxsoft

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Month ago
London stock Exchange - Software Engineer

London stock Exchange

Paris, Île-de-France, France (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Tokyo, Japan

Game freak - Technical Artist: Rigging [Junior Class]

Game freak

Chiyoda City, Tokyo, Japan (On-Site)
2 Weeks ago
Glean - Partner Solutions Engineer

Glean

Japan (Remote)
2 Months ago
Western Digital - Director, HR Business Partner - HDD Technology Business

Western Digital

Fujisawa, Kanagawa, Japan (On-Site)
1 Week ago
Boomi  - Partner Channel Sales Manager

Boomi

Japan (On-Site)
1 Month ago
adglobal 360 - Sales Representative (Tokyo)

adglobal 360

Shibuya, Tokyo, Japan (On-Site)
9 Months ago
Rolls-Royce - Project Management Executive

Rolls-Royce

Osaka, Osaka, Japan (On-Site)
2 Months ago
Cygames - Network Engineer / Game Engine

Cygames

Tokyo, Japan (On-Site)
2 Months ago
Cygames - Illustrator / Saga

Cygames

Saga, Saga, Japan (On-Site)
2 Months ago
Philips - Sales Account Manager

Philips

Osaka, Osaka, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

OKX - Senior Agent, Customer Service (Dutch Speaker)

OKX

Budapest, Hungary (On-Site)
2 Months ago
WongDoody - (CX) Customer Experience Consultant

WongDoody

Melbourne, Victoria, Australia (On-Site)
3 Months ago
Diligent Corporation - Customer Success Manager I

Diligent Corporation

London, England, United Kingdom (Hybrid)
4 Weeks ago
Ramp - Lead, Customer Experience

Ramp

United States (Hybrid)
1 Week ago
Sporty - IN Associate - Customer Success

Sporty

Mumbai, Maharashtra, India (Remote)
1 Year ago
Zones - Help Desk Analyst Level 1

Zones

New York, United States (Remote)
1 Month ago
Imanage - Principal Customer Success Manager

Imanage

Chicago, Illinois, United States (Hybrid)
2 Months ago
playrix  - Customer Support Representative (German and Russian)

playrix

Serbia (Remote)
9 Months ago
Ubisoft - Customer Success Analyst

Ubisoft

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Anthology  Inc  - Associate Technical Support I

Anthology Inc

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

At Trackman, we believe in diversity and the importance of personal growth. At Trackman, we believe diverse backgrounds and perspectives spark innovation. That’s why we try to hire people based on those values. That's also why our organization represents people from many different continents, making Trackman a truly global company in a local environment. We also believe that's why we become leaders in every industry we enter.

Arizona, United States (Remote)

Tokyo, Japan (Remote)

Phoenix, Arizona, United States (On-Site)

Bogotá, Bogota, Colombia (On-Site)

California, United States (Remote)

Vienna, Vienna, Austria (Remote)

Zürich, Zurich, Switzerland (Remote)

Stamford, Connecticut, United States (On-Site)

Pennsylvania, United States (Remote)

Auckland, Auckland, New Zealand (Remote)

View All Jobs

Get notified when new jobs are added by Trackman

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug