Customer Success Associate

1 Month ago • All levels • Customer Service • $45,100 PA - $61,700 PA

Job Summary

Job Description

CT Corporation, a global leader in legal entity management, is seeking dynamic Customer Success Associates for its expanding teams. This role involves managing daily relationships with customers from Corporations, Law Firms, or Small Businesses, providing them with legal and compliance services. You will deliver prompt and professional service, offer consultative customer service to understand and solve compliance challenges, and manage the order process. Key responsibilities include proactive cross-selling, project management of high-volume requests using Salesforce, managing customer escalations, and building positive relationships. The goal is to become a subject matter expert in the department, company, and industry, maintaining an aptitude for learning.
Must have:
  • Bachelor's degree or equivalent B2B client service experience
  • Deliver prompt and professional customer service
  • Provide consultative customer service
  • Manage order process and drive cross-selling
  • Project manage high volumes of requests
  • Manage own customers and escalations
  • Develop positive working relationships
  • Strive to be a subject matter expert
Good to have:
  • Minimum of two years B2B client/customer service experience
  • Experience in banking, insurance, hospitality, retail, or legal industry
  • Strong organizational, time management, and multi-tasking skills
  • Ability to absorb product knowledge quickly
  • Ability to make sound business decisions
  • Experience generating add-on sales revenue
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite

Job Details

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Responsibilities:

  • Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications

  • Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance

  • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

  • Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers

  • Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests

  • Develop and maintain positive working relationships with customers and other key partners

  • Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

  • Bachelor’s degree from an accredited college/university or equivalent B2B client service experience

  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

  • Strong organizational, time management and multi-tasking skills

  • Ability to absorb product knowledge quickly and process information to apply to customer needs

  • Ability to make sound business decisions and exercise discretion and judgment

  • Experience generating add-on sales revenue preferred

  • Strong analytical and problem-solving skills

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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