Sales Business Retention Lead - Arabic and English fluent

17 Minutes ago • All levels

Sales

Job Description

As a Sales Business Retention Lead, you will be a top expert in managing sophisticated customer relationships and retention strategies. Your role involves resolving challenging customer issues, guiding team members, and ensuring high customer satisfaction. Key responsibilities include addressing complex retention challenges, overseeing strategic customer records, developing cutting-edge retention strategies, and performing in-depth follow-ups. You will also provide authoritative product information, mentor junior associates, and spearhead advanced retention-focused sales initiatives.

Must Have:

Address the most complex customer retention challenges.
Oversee and manage strategic customer records.
Develop and execute cutting-edge customer retention strategies.
Perform in-depth follow-ups to guarantee customer satisfaction.
Provide authoritative product and service information.
Mentor and guide junior associates in addressing escalated issues.
Spearhead advanced retention-focused sales initiatives.
Collaborate with senior management for high-impact problem resolution.
Conduct in-depth analysis and strategic reporting on customer feedback.
Top-tier expertise in customer relationship techniques.
Exemplary verbal and written communication abilities.
Fluent in both Arabic and English.
Strong proficiency in CRM tools.
Resolve the most challenging client issues with ease.
Expert ability to juggle numerous complex tasks.
Superior understanding of client needs and swift responsiveness.
Lead and guide cross-functional team efforts.
Highly proficient in detailed analysis and strategic application of customer feedback.

Add these skills to join the top 1% applicants for this job

team-management

cross-functional

timeline-management

data-analytics

retention-strategies

game-texts

swift

About the Role:

As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities:

Address the most complex customer retention challenges.
Oversee and manage strategic customer records.
Develop and execute cutting-edge customer retention strategies.
Perform in-depth follow-ups to guarantee customer satisfaction.
Provide authoritative product and service information.
Mentor and guide junior associates in addressing escalated issues.
Spearhead advanced retention-focused sales initiatives.
Collaborate with senior management for high-impact problem resolution.
Conduct in-depth analysis and strategic reporting on customer feedback.

Skills:

Customer Relationship Management: Top-tier expertise in customer relationship techniques.
Communication: Exemplary verbal and written communication abilities.
Language: Must be fluent in both Arabic and English.
CRM Software: Strong proficiency in CRM tools.
Problem Solving: Resolve the most challenging client issues with ease.
Time Management: Expert ability to juggle numerous complex tasks.
Active Listening: Superior understanding of client needs and swift responsiveness.
Team Collaboration: Lead and guide cross-functional team efforts.
Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.