Customer Success Manager, Analytics

About Us:

LSEG is a globally recognized company with an equally recognized reputation that is currently seeking an upbeat and self-driven candidate to fill a Customer Success Manager (CSM) role in Analytics.

Job Description:

We are seeking a highly motivated and experienced Customer Success

Manager to join our dynamic team. The CSM will play a crucial role in ensuring our clients achieve their desired outcomes through the effective use of our products and services. This role requires a strong background in quantitative analysis, excellent communication skills, and a passion for customer success.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.

• Understand clients' business objectives and provide tailored solutions to meet their needs.

• Conduct quantitative analysis to identify trends, insights, and opportunities for clients.

• Collaborate with internal teams to ensure seamless delivery of products and services.

• Provide training and support to clients on the use of our analytics tools and platforms.

• Monitor client usage and satisfaction, proactively addressing any issues or concerns.

• Develop and execute strategies to drive client engagement and retention.

• Prepare and present regular reports on client performance and success metrics.

Qualifications:

• Bachelor's degree in Finance, Economics, Mathematics, or a related field. Advanced degree preferred.

• 5 years or more of proven experience in a customer success or client-facing role within the financial services industry.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving skills and a proactive approach to addressing client needs.

• Industry certificates preferred, e.g., CFA, FRM, etc.

• Familiarity with financial data and analytics platforms.

• Strong quantitative analysis skills, with proficiency in statistical software and tools is an advantage.

• Coding skill is a bonus.

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.