Senior Manager, Customer Consulting Brazil

PURPOSE:

Owns the effective implementation of LSEG products into customer’s environments by improving the capabilities of team and leading initiatives to serve customers better.

Is responsible for the delivery of the Customer Consulting team, including understanding client’s business processes, market standard methodologies and the product and service offered by LSEG

Role Responsibilities & Key Accountabilities:

• Owns and performs strategic priorities for effective data analysis and reporting on data sources
• Supports and develops initiatives for deep data and content to support clients
• Displays subject matter expertise related to business and data consulting
• Influences collaborators within the team through advice, counsel and facilitating services
• Leads interventions for process and functional requirement gathering related to customer workflows
• Supports collaborators to define indicators to measure success for interventions
• Builds strategic relationships with internal and external collaborators
• Networks with internal and external resources to continuously seek standard methodologies
• Continuously develops team members and takes the lead on projects where required
• Develops colleagues within the team- Takes an innovative approach to develop new professional services packages

Qualifications & Experience:

Extensive experience in consulting services and university degree

Skills and proficiency

SKILL DEFINITION PROFICIENCY

Business partnership

Acts as a trusted advisor regarding relevant markets, business strategies and operating environments to both the business and collaborators and identifies possible solutions to issues that arise.

Level 3

Coaching

Uses qualities and actions that focus on helping individuals improve performance by using probing questions in order to guide others toward improvement and learning through teamwork, positive leadership and strengths.

Level 2

Process improvement

Seeks new ways of working continuously to make processes run smoother and faster.

Level 3

Project planning & delivery

Demonstrates the capacity of planning, organising and managing resources and activities to achieve specified outcomes. within a clearly defined timeframe and standards.

Level 3

Customer management

Builds unquestioning relationships with internal and external customers to understand their drivers and negotiate Positive outcomes .

Level 3

Communication

Communicates with clarity and precision, communicating complex information in a concise format that is audience appropriate.

Level 2

Product & service knowledge

Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.

Level 2

Time management

Controls and structures use of time to most effectively accomplish work, projects and goals.

Level 4

Key responsibilities and accountabilities

– Owns and implements strategic priorities with a team of technical implementation specialists

– Enables the team to complete implementation and integrations by collaborating with customer and related teams

– Leads the team with a focus on delivery efficiency and effectiveness

– Holds accountability for process implantation, process governance and process improvement for the team

– Builds strong relationships with internal and external customers at a regional or global scale

– Holds accountability for the timely implementation of solutions and meet customer expectation on timeliness

– Leads the customer concerns handing and resolves issues by working with a wide group of collaborators and identifies possible solutions to issues that arise.

– Identifies and lead improvement opportunities related to technical implementation regionally or globally

– Guides and develops people leaders and colleagues within the team.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.