About AiDASH
AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. AiDASH exists to safeguard critical infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com
We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.
Join us in Securing Tomorrow!
The Role
We're looking for a Customer Success Manager (CSM) to drive long-term success for our strategic North American customers. As the primary point of contact for a portfolio of active SaaS accounts, you'll own customer satisfaction, engagement, and retention - ensuring our customers consistently realize value from our platform.
You’ll build trusted relationships across all levels, from field managers to executive stakeholders, becoming a go-to partner in their day-to-day operations and long-term planning. You’ll join a high-impact Customer Success team made up of CSMs, Product Consultants, and Project Managers - all committed to delivering measurable outcomes together.
This is a high-ownership, relationship-focused role perfect for someone who loves supporting real-world operations, thrives in fast-paced environments, and brings proactive energy and follow-through to everything they do.
Why AiDASH?
Our customers are on the front lines of the energy transition, climate adaptation, and infrastructure modernization. This role gives you a seat at the table with decision-makers who are responsible for keeping the lights on, managing vegetation risk, and meeting regulatory standards. You’ll join a team that’s collaborative, mission-focused, and committed to delivering outcomes that matter.
We’re also growing fast. This role offers a path to expand your impact - whether deepening relationships in strategic accounts, mentoring others, or helping shape the future of customer experience at AiDASH.
If you care about helping customers succeed and want to work on meaningful infrastructure challenges, we’d love to hear from you!
We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.
We offer a competitive annual pay range of $100,000 to $140,000 for this full-time position, which includes a base salary and an annual performance-based bonus. This range reflects the anticipated annual salary for new hires. In addition to base salary and bonus, this role also offers equity compensation as part of our commitment to shared success. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process.
We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.