Customer Success Manager

2 Months ago • All levels • Customer Service

Job Summary

Job Description

The Customer Success Manager (CSM) is responsible for providing high-quality proactive account management for their portfolio of clients, serving as the key interface between the client and the internal business units within TransUnion. The CSM will also be responsible for the revenue protection of their allocated clients, handling contract renewals while providing best-in-class service. This involves managing client accounts, proactively engaging with clients for contract renewals, problem-solving, collaborating with sales teams, and communicating complex topics to various audiences. The role also involves building relationships with other departments and promoting a collaborative team atmosphere. The job involves delivering and executing against business goals, providing expert management of the client base, and ensuring a high NPS score.
Must have:
  • Strong background in the credit or related industry
  • Attention to detail and ability to project manage and organize
  • Proven establishment, maintenance, and retention of client relationships
  • Ability to demonstrate independence and initiative
  • Strategic-minded, able to formulate an overall solution
  • Ability to persuasively communicate ideas to colleagues and customers
  • Collaborative mindset and Team Player
  • A passion for first class service and a customer-focused mindset
  • Experience of using Salesforce
  • Sound working knowledge of software applications
Perks:
  • 26 days annual leave + bank holidays (increasing with service)
  • Global paid wellness days off + a bonus day off to celebrate your birthday
  • A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
  • Private health care + a variety of physical, mental and financial fitness wellbeing programs
  • Access to our diversity forums and communities

Job Details

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Customer Success Manager to join our growing team. 

The Customer Success Manager (CSM) is responsible for delivering high quality proactive account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.

The CSM will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service.

Day to Day You’ll Be:

  • Takes ownership of the management of their clients & TU Business goals, independently delivering and executing against these, to promote and develop yourself, to provide expert management of the client base.
  • Proactively manage a portfolio of accounts from trial and On-boarding through to BAU on-going relationship management.
  • Proactively engaging with clients at renewal to renew contracts and retain the business.
  • Can problem solve by analyzing solutions using own judgement and can handle contentious or more complex queries.
  • Works closely with our Sales teams to proactively support all new and existing client relationships, to retain and grow our client base, in a way that drives the highest NPS score possible.
  • Interpret/Understand complex topics and successfully communicate all relevant details in an appropriate way and level for the respective audience.
  • Builds and leverages relationships with other departments.
  • Recognizes and develops individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
  • Is a continuous champion for the organisation, sharing knowledge of TransUnion’s core products and services with the wider team.

Essential Skills & Experience:

  • Requires a strong background in the credit or related industry
  • Attention to detail with the ability to project manage, set priorities and stay organised.
  • Proven establishment, maintenance and retention of client relationships are essential.
  • Ability to demonstrate independence and initiative are a necessity.
  • Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision.
  • Ability to persuasively communicate ideas to colleagues and customers in scenarios with flexibility and sound judgment.
  • Collaborative mindset and Team Player – not afraid to help where needed.
  • A passion for first class service and a customer-focused mindset
  • Experience of using Salesforce.
  • Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

  • 26 days’ annual leave + bank holidays (increasing with service)
  • Global paid wellness days off + a bonus day off to celebrate your birthday
  • A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
  • Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
  • Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. 

#LI-Hybrid
Find out more about Life At TU UK:

https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Inside Account Manager, Account Mgmt - Direct Sales

Similar Jobs

22squared - Associate Media Director, Digital Investment

22squared

Atlanta, Georgia, United States (Hybrid)
2 Months ago
Fanatee - Jr Marketing Performance Analyst (USER ACQUISITION)

Fanatee

São Paulo, State Of São Paulo, Brazil (Remote)
1 Year ago
Veeam Software - Veeam Backup Engineer for Microsoft Office 365

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Mattel Inc - Customer Fulfilment Analyst (Temporary)

Mattel Inc

Amstelveen, North Holland, Netherlands (On-Site)
1 Month ago
Accenture - Marketing Engagement Specialist

Accenture

Mumbai, Maharashtra, India (On-Site)
3 Months ago
nord current - Gaming Technical Assistant (Help Desk)

nord current

Vilnius, Vilnius County, Lithuania (On-Site)
5 Months ago
Star schema - Customer Service Representative

Star schema

St. Petersburg, Florida, United States (On-Site)
1 Month ago
London stock Exchange - Customer Success Director (EMEA) - Workflows & Trading

London stock Exchange

London, England, United Kingdom (On-Site)
2 Months ago
Luxoft - Partnerships and Customer Success Lead

Luxoft

(Remote)
8 Months ago
playrix  - Customer Support Representative

playrix

Ireland (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Commercial Operations Analyst - Sales Operations

Axon

San Francisco, California, United States (Hybrid)
2 Months ago
PwC - Számviteli Tanácsadó - Treasury és audit támogatás

PwC

Budapest, Hungary (Hybrid)
9 Months ago
Granicus - Enterprise Account Executive

Granicus

United States (Remote)
3 Months ago
Playtech - IT Technical Support

Playtech

Lima, Callao Region, Peru (On-Site)
5 Months ago
DNEG - Production Manager/Coordinator/Assistant

DNEG

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Zinnia - Associate I, Carrier Solutions - Life Insurance

Zinnia

Alpharetta, Georgia, United States (Hybrid)
1 Month ago
ness digital  - Project Manager

ness digital

Prague, Prague, Czechia (On-Site)
3 Weeks ago
Marks, part of SGS & Co - Accounts Receivable Specialist

Marks, part of SGS & Co

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Aptive - Advanced PCPM

Aptive

Nuevo Laredo, Tamaulipas, Mexico (On-Site)
2 Months ago
zeta - Senior Associate – People Tech & Analytics

zeta

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Leeds, England, United Kingdom

Ion - Senior Security Architect

Ion

London, England, United Kingdom (On-Site)
9 Months ago
Aristocrat - IT Service Delivery Manager

Aristocrat

London, England, United Kingdom (On-Site)
1 Month ago
Just wont die - Video Editor

Just wont die

Cambridge, England, United Kingdom (On-Site)
2 Months ago
Take-Two Interactive - Lead Infrastructure Engineer - Exchange and Active Directory

Take-Two Interactive

London, England, United Kingdom (Hybrid)
2 Months ago
Dentsu - Digital Account Partner

Dentsu

London, England, United Kingdom (Hybrid)
1 Month ago
Tangle Wood Games - Unreal Engine Specialist

Tangle Wood Games

Hartlepool, England, United Kingdom (Remote)
2 Months ago
Rippling - Global Payroll Operations Specialist - Ireland / UK

Rippling

London, England, United Kingdom (On-Site)
1 Month ago
Banyan Software - Portfolio Finance Manager

Banyan Software

London, England, United Kingdom (Hybrid)
2 Months ago
Tesla - Sales Advisor

Tesla

Stratford-upon-Avon, England, United Kingdom (On-Site)
5 Months ago
LeoVegas - CRM Manager

LeoVegas

Leeds, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Social Discovery Ventures - Customer Support Agent

Social Discovery Ventures

Lima, Callao Region, Peru (Remote)
1 Month ago
Rippling - Customer Support Supervisor

Rippling

United States (Remote)
2 Months ago
Veeam Software - Renewals/Customer Success Representative, Inside

Veeam Software

Alpharetta, Georgia, United States (On-Site)
1 Month ago
Highspot - Technical Support Specialist

Highspot

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Boomi  - Customer Success Director

Boomi

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Blue wire software - Customer Service Representative

Blue wire software

Lake Forest, California, United States (On-Site)
1 Month ago
NinjaVan - Customer Service Agent Yogyakarta

NinjaVan

Yogyakarta, Special Region Of Yogyakarta, Indonesia (On-Site)
9 Months ago
Capgemini - Customer Service

Capgemini

Kolkata, West Bengal, India (On-Site)
1 Month ago
USE Insider - Customer Success Manager - France

USE Insider

Paris, Île-de-France, France (Hybrid)
9 Months ago
Visa - Customer Support Team Lead

Visa

Atlanta, Georgia, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

New York, United States (Hybrid)

Johannesburg, Gauteng, South Africa (Remote)

Chicago, Illinois, United States (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

São Paulo, Brazil (Hybrid)

Boca Raton, Florida, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by TransUnion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug