Customer Success Manager

2 Months ago • 4 Years + • Customer Service • $134,000 PA - $155,000 PA

Job Summary

Job Description

The Customer Success team at Whatnot is responsible for driving business growth and building relationships with sellers. The role involves collaborating with key partners to help sellers succeed. As an early member, you will shape post-sales processes. You will develop seller relationships, provide business consulting, manage high-growth sellers, and partner with teams to share insights. The role also involves project management and driving successful outcomes.
Must have:
  • 4+ years of client-facing experience in sales or customer success.
  • Analytical skills to leverage data for insights and recommendations.
  • Strong problem-solving, organization, and multitasking skills.
  • Experience leading strategic initiatives with cross-functional teams.
  • Exceptional interpersonal skills to work with stakeholders.
Good to have:
  • Be a Whatnot seller or entrepreneur.
  • Passion for creator communities or Whatnot product categories.
  • Experience buying and selling in online marketplaces.
  • Specific knowledge of Salesforce, AirTable, and other tools.
Perks:
  • Flexible Time off Policy and Company-wide Holidays.
  • Health Insurance (Medical, Dental, Vision)
  • Work From Home Support (Home office setup allowance, Monthly allowance for cell phone and internet)
  • Care benefits (Monthly allowance for wellness, Annual allowance towards Childcare, Lifetime benefit for family planning)
  • Retirement (401k offering and Pension plans internationally)
  • Monthly allowance to dogfood the app
  • Parental Leave (16 weeks paid parental leave + one month gradual return to work)

Job Details

🚀 Join the Future of Commerce with Whatnot! 

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

 

💻 Role 

Our Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most strategic and fastest growing partners in our ecosystem, where you'll be building the foundation for helping early sellers achieve near and long term business success. As an early member of our Customer Success team, you will be instrumental in helping define our post-sales motion at Whatnot. We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce. 

 

  • Develop and nurture early seller relationships and serve as their trusted advisor and business consultant. Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals.
  • Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals. 
  • Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth. 
  • Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes.

US Based:

Team members in this role are required to be within commuting distance of our New York, Los Angeles or San Francisco hubs.

👋 You 

  • You have 4+ years of client facing experience working in sales, customer success, or account management
  • Analytical skillset and ability to leverage multiple data sources to drive insights and informed recommendations
  • Strong problem solving, organization, and multitasking skills, including prioritizing across high impact projects
  • Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
  • Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect 

 🙏  Nice to Have

  • Be a Whatnot seller or entrepreneur yourself.
  • Passion for creator communities and/or existing Whatnot product categories
  • Experience buying and selling in online marketplaces. 
  • Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts.

💰Compensation

For Full-Time (Salary) US-based applicants: $134,000/year to $155,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits 

  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance for wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE 

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Similar Jobs

Matte projects - Senior Post Producer - Freelance Fixed-Term Contract

Matte projects

New York, United States (On-Site)
4 Weeks ago
Zuru - Social Media Buying Coordinator

Zuru

Ahmedabad, Gujarat, India (On-Site)
1 Month ago
Roof Stacks - Lead XR Developer

Roof Stacks

Istanbul, İstanbul, Türkiye (Hybrid)
3 Months ago
CD PROJEKT RED - Lead Technical Producer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
3 Weeks ago
CD PROJEKT RED - Lead PCG/Tools Engineer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
3 Months ago
Unity - Customer Experience Advisor

Unity

Vilnius, Vilnius County, Lithuania (On-Site)
2 Months ago
DevRev - Customer Success Manager

DevRev

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
DataVisor - Sr. Customer Success Manager - Fraud/AML Strategy

DataVisor

New York, United States (Remote)
3 Months ago
The Globel Talent Co - Customer Support Representative

The Globel Talent Co

Manila, Metro Manila, Philippines (Remote)
4 Months ago
Valeo - Customer Service Trainee

Valeo

Chrzanów, Lesser Poland Voivodeship, Poland (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zelis  - Data Science Engineer / Healthcare Data Analyst

Zelis

Hyderabad, Telangana, India (On-Site)
2 Months ago
Eve  - Customer Onboarding Specialist

Eve

United States (Remote)
6 Months ago
Shield AI - Lead, Platform Applications (R3434)

Shield AI

San Diego, California, United States (On-Site)
1 Week ago
Aryaka - Global Channel Marketing Manager

Aryaka

Austin, Texas, United States (On-Site)
1 Month ago
CME Group - Manager, Global Account Management

CME Group

Tokyo, Japan (On-Site)
1 Year ago
Apple - Systems Quality Mechatronics Engineer

Apple

Austin, Texas, United States (On-Site)
1 Month ago
bytedance - Global E-commerce - Creator and Content Governance Strategy Manager

bytedance

Taguig, Metro Manila, Philippines (On-Site)
8 Months ago
zeta - Quality Assurance Engineer II

zeta

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Salesforce - Front End Software Engineer, LMTS: Commerce Cloud - POS CMS

Salesforce

San Francisco, California, United States (On-Site)
2 Weeks ago
Fox Factory - Inside Sales Representative

Fox Factory

Baton Rouge, Louisiana, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, United States

Open Systems Technologies - Delivery Driver

Open Systems Technologies

Cibolo, Texas, United States (On-Site)
1 Month ago
Roblox - Senior Security Software Engineer, Network Security

Roblox

San Mateo, California, United States (On-Site)
1 Month ago
Match Group - Corporate Senior Financial Analyst

Match Group

Dallas, Texas, United States (Hybrid)
3 Weeks ago
Feld Entertainment - Monster Jam Truck Technician

Feld Entertainment

Ellenton, Florida, United States (On-Site)
10 Months ago
Onehouse - Staff Solutions Architect - Data Infrastructure

Onehouse

Sunnyvale, California, United States (Hybrid)
1 Week ago
LLNL - Electrical Engineer

LLNL

Livermore, California, United States (Hybrid)
2 Weeks ago
Nice - QA Analyst

Nice

Kentfield, California, United States (On-Site)
6 Months ago
2K - Lead Technical Product Manager, Infrastructure

2K

Novato, California, United States (On-Site)
3 Weeks ago
London stock Exchange - Account Manager

London stock Exchange

New York, United States (On-Site)
1 Month ago
illumio - Vice President, FP&A

illumio

Sunnyvale, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

deel. - Customer Onboarding Manager

deel.

United States (Remote)
1 Week ago
Notion - Mid-Market Customer Success Manager

Notion

San Francisco, California, United States (On-Site)
10 Months ago
HHA Exchange - Customer Success Manager, Mid-Market

HHA Exchange

Minneapolis, Minnesota, United States (Hybrid)
4 Weeks ago
Betson Group - Danish Speaking - Customer Service

Betson Group

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Month ago
CD PROJEKT RED - Support Writer Specialist (Story Team)

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago
Brillio - Junior Network Support Technician

Brillio

Dallas, Texas, United States (On-Site)
2 Months ago
Skydance - Systems Support Technician Trainee

Skydance

Madrid, Community Of Madrid, Spain (On-Site)
1 Week ago
Iron Mountain - Customer Care Associate

Iron Mountain

Bogotá, Bogota, Colombia (Hybrid)
1 Week ago
Interactive Brokers - Technical Client Support - German speaking (Hybrid working)

Interactive Brokers

London, England, United Kingdom (Hybrid)
10 Months ago
MY.GAMES - Customer Support Agent

MY.GAMES

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded