Customer Success Partner

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

Here’s the Deal:

As a Customer Success Partner, you will be responsible for providing sales support and managing customer relationships to ensure long-term success. You will collaborate with cross-functional teams to handle client tenders, review contract specifications, resolve disputes, and assist in the billing process. You will play a key role in driving customer retention, improving overall volume handling, and ensuring invoice quality.

Key Responsibilities:

• Customer Relationship Management
• Customer Success Planning
• Dispute resolution
• Cross-functional Collaboration
• Prepare Client Tenders
• Review Contract Specifications
• Billing issue resolution

The Basics:

• Academic Background: High School Diploma or Equivalent Job Experience
• Years of Experience: 6 months client facing related
• Software: ERP and Excel Intermediate (Pivot Tables & Formulas)
• Technical Skills:  Handle 30 Daily Calls (average)
• English Level: B2

Competencies:

• Learning Skills
• Written communication Skills
• Problem Solving
• Analytical Skills
• Customer Focused
• Attention to detail
• Adaptability

Availability:

The Customer Success Partner must have full availability from Monday to Friday, 8 AM to 4 PM, during the first three months for onboarding. After this period, the role requires in-office presence two times a week, with remote work on other days, and a fully available, reliable internet connection is essential.

Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer:

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.