The Customer Success Representative at Veeam is responsible for managing the renewal of customer maintenance contracts in an assigned territory, ensuring customer retention and satisfaction. This role involves providing quotes, handling inquiries, identifying upsell opportunities for premium services and add-on products, and collaborating with customers and partners to achieve revenue targets and overachieve quotas. The primary objective is to ensure the best customer experience and retention.

Must Have

• Effectively manage renewal of all contracts to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
• Ensure customer success and retention and satisfaction
• Proactively monitor the funnel of expiring agreements and execute actions in a timely manner
• Provide timely proposals and quotes as requested
• Efficiently handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement
• Positively interact and collaborate with customers, Veeam partners, and Veeam associates
• Identify and pursue maintenance reinstatement opportunities
• Assist in negotiation of maintenance agreements
• Accurately record all activities on customer/partner record in Veeam's CRM system (SalesForce.com)
• Achieve target quota
• Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation
• Bachelor’s Degree required (or a combination of education and experience)
• Advanced English and German language skills
• Previous experience in product or services sales, renewals, customer success, or support, preferably in the software/IT industry
• Superb customer service skills with excellent verbal and written communication abilities
• Strong organizational and multitasking skills with a proven ability to meet deadlines and quotas
• High-energy, motivated self-starter, comfortable with high volumes of outbound calls and email communication
• Strong collaboration skills and ability to influence customers, partners, and internal stakeholders
• Analytical mindset with experience in compiling, querying, and reporting data

Good to Have

• Experience with Salesforce.com or other CRM systems is highly desirable
• Basic knowledge of the virtualization and data management industry is a plus

Perks & Benefits

• 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
• Private health, dental, and vision insurance for employees and dependents
• Mental health support with up to 12 free therapy sessions
• Private hospital coverage for planned and emergency care
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life, critical illness, and disability insurance
• One paid volunteer day annually through Veeam Cares
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

New

Customer Success Representative with German

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the role:

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

What You’ll Do

• Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
• Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
• Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
• Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
• Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
• Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements
• Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Achieves target quota
• Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment)

What You’ll Bring:

• Bachelor’s Degree required (a combination of education and experience will be considered).
• Advanced English and German.
• Previous experience in product or services sales, renewals, customer success, or support, preferably in the software/IT industry.
• Superb customer service skills with excellent verbal and written communication abilities.
• Strong organizational and multitasking skills with a proven ability to meet deadlines and quotas.
• High-energy, motivated self-starter, comfortable with high volumes of outbound calls and email communication.
• Strong collaboration skills and ability to influence customers, partners, and internal stakeholders.
• Experience with Salesforce.com or other CRM systems is highly desirable.
• Analytical mindset with experience in compiling, querying, and reporting data.
• Basic knowledge of the virtualization and data management industry is a plus.

What You’ll Get

• 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
• Private health, dental, and vision insurance for employees and dependents
• Mental health support with up to 12 free therapy sessions
• Private hospital coverage for planned and emergency care
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life, critical illness, and disability insurance
• One paid volunteer day annually through Veeam Cares
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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