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Customer Support Engineer

Customer Support Engineer

1 Month ago • 2-5 Years • DevOps

About the job

9 skills required for this role

Test your skills to join the top 1% applicants for this job

kubernetes

mongodb

amazon-web-services

azure

aws

python

google-cloud-platform

budget-management

critical-thinking

Job Description

As a Customer Support Engineer at Revolgy, you will provide top-notch technical support to internal teams and customers, resolving issues efficiently. You'll become a subject matter expert in connecting cost sources (AWS, GCP, Azure, etc.) with cloud services, assisting customers, enhancing product documentation, and improving user experience. You'll help build and maintain scripts and automation tools using cloud APIs and offer feedback to product and engineering teams. This fully remote, contracted position is open to European candidates and requires 2-5 years of experience in a similar role.

Must have:

AWS expertise (IAM)
Kubernetes experience (EKS, GKE, AKS)
Python or similar scripting proficiency
Technical support experience
Excellent communication skills

Perks:

Paid training and certifications
Knowledge-sharing programs
Defined career progression plan
5 weeks paid vacation & sick days (Czechia, Slovakia, Estonia, UK)
Work equipment & energy cost budget (Czechia, Slovakia, Estonia, UK)
Mobile phone & tariff contribution (Czechia, Slovakia, Estonia, UK)
Company notebook
Learning and development budget
Support for tech speakers & meetups
Company events
Multisport card or Pluxee Flexi Card (Czechia)
Company SIM card with unlimited data (Czechia)

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AWS, IAM, Kubernetes, Python… sound familiar? If you said yes and you’re passionate about delivering excellent customer experiences, you’re in the right place! We’re looking for a Customer Support Engineer to join our team—so keep reading!

Location 🌍 Fully remote contracted position open to candidates in Europe.

What will you do? 🔧

Provide top-notch technical support to internal teams and customers, resolving issues efficiently and ensuring a seamless experience.
Become a subject matter expert in connecting cost sources (e.g., AWS, GCP, Azure, MongoDB, Datadog) with cloud services.
Use your expertise to assist customers, enhance product documentation, and improve the overall user experience.
Help customers build and maintain scripts and automation tools leveraging cloud APIs.
Offer valuable feedback to the product and engineering teams to enhance functionality and user satisfaction.

What we're looking for 🎯

2-5 years in a technical support engineer role or similar.
Strong knowledge of AWS services, including hands-on experience with identity and access management (IAM).
Proven experience deploying and managing applications with Kubernetes (e.g., EKS, GKE, AKS).
Proficiency in Python or a similar scripting language.
Excellent ability to explain technical concepts to diverse audiences, both technical and non-technical.
A continuous learner with critical thinking skills and a passion for solving complex technical challenges.

Revolgy offerings 🌟

Paid training and certifications
Knowledge-sharing & educational programs provided by Google, AWS, and other technology partners
Defined career progression plan

Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK):

5 weeks of paid vacation & sick days
Budget for work equipment and energy costs
Mobile phone & mobile tariff contribution
Company notebook
GallupStrengths talent DNA analysis
Learning and development budget
Support for tech speakers and company-hosted meetups
Company events
Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data

Join Us 🤝

Don't hesitate to apply right now! We are looking for a thoughtful professional who enables our mission and supports our culture of freedom and responsibility.

Equal Opportunity Employer 🌈

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.

About us 🌐

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.

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About The Company

Revolgy

1 Active Job

We are Revolgy - provider of flexible cloud solutions and a team of cloud experts who are here to help you improve your business with the latest technologies and innovations. Working with startups, agile dev teams as well as with big corporations, we see our clients as part of the team.

We are proud to collaborate with companies such as Bolt, Alpian, SEMrush, Adcash, Miinto, Spaceknow, Heureka Group, Madfinger Games, Spendee, 3Bohemians, Rouvy, GoOut, Delivery Hero, Biano, Purple Technology, Raiffeisen Bank, Národní Rozvojová Banka, Česká spořitelna and 2000 others.

Our company offers a comprehensive implementation service from system architecture design through change management, data migration, training, tailor-made cloud application development to managed services for your infrastructure.

As the only service company in Central Eastern Europe we pride ourselves on being Google Cloud Premier Partner and also Advanced Amazon Web Services Partner.