Customer Support Specialist

Join NIQ's international support team of 20 people, based across Paris, Algiers, Mexico, and Malaysia, primarily assisting clients in EEMEA and Western Europe. This role involves providing top-notch customer support via tickets and live chat, efficiently resolving inquiries and technical questions, and guiding users through the platform. You will also collaborate with technical teams for issue escalation, propose workarounds for bugs, and assist with user onboarding and verification processes, ensuring high client satisfaction.

Must Have

• Provide top-notch customer support by handling tickets & live chat
• Address and resolve customer inquiries, issues, and requests promptly and efficiently
• Assist users in navigating our platform, explaining features, and resolving technical questions
• Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated
• Propose a workaround for our customers to get the information they need when facing a bug with our platform
• Assist with user onboarding and verification processes
• Fluent in English with perfect written and verbal communication skills
• Minimum 2 years’ experience as a successful customer support specialist
• Previous recent experience in a client-facing role
• Strong problem-solving and analytical skills
• Familiarity with working in a multicultural environment
• Ability to multitask and work effectively under pressure and tight deadlines
• Customer-centric & business-oriented mindset
• Team spirit, autonomous, able to adapt and learn
• Good use of IT tools, including Excel

Good to Have

• Proficiency in any other language

Perks & Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Job Description

You'll be joining a fantastic international support team of 20 people based in Paris, Algiers, Mexico and Malaysia and accompany mainly our clients based in the EEMEA and Western Europe but not only. What you will be doing:

• Provide top-notch customer support to our diverse users by handling tickets & live chat.
• Address and resolve customer inquiries, issues, and requests promptly and efficiently.
• Assist users in navigating our platform, explaining features, and resolving technical questions.
• Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated.
• Propose a workaround for our customers to get the information they need when facing a bug with our platform.
• Assist with user onboarding and verification processes.

Qualifications

• Fluent in English (any other language would be welcome).
• Perfect written and verbal communication skills in English.
• Minimum 2 years’ experience as a successful customer support specialist.
• Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction.
• Strong problem-solving and analytical skills.
• Familiarity with working in a multicultural environment.
• Ability to multitask and work effectively under pressure and tight deadlines.
• Customer-centric & business-oriented mindset
• Team spirit, autonomous, able to adapt and learn
• Good use of IT tools, including Excel

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn

| Instagram

| Twitter

| Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion