Federal Territory Of Kuala Lumpur, Malaysia (Remote)

Customer Technical Onboarding Engineer(Post Sales)

1 Month ago • 6 Years +

Customer Service

Job Description

Veeam, a global market leader in data resilience, seeks a Customer Technical Onboarding Engineer to guide customers through the initial stages of their Veeam engagement. This remote role involves assessing unique requirements, providing product guidance and best practices, and ensuring rapid time-to-value. The ideal candidate will be collaborative, organized, technically proficient in Veeam products, and focused on maximizing customer success and outcomes through a blend of soft and technical skills.

Must Have:

Execute Veeam’s onboarding strategy for select customers.
Assess customer requirements and provide product guidance.
Ensure fast time to value from Veeam investment.
Serve as a trusted advisor for Veeam products and resources.
Collaborate with internal teams to resolve customer challenges.
Ensure smooth customer transition post-onboarding.
6+ years of relevant industry experience.
Technical understanding of Veeam technologies.
Proficiency in developing customer and internal relationships.
Strong verbal and written communication skills.
Understanding of IT infrastructure (Servers, Storage, Networking).
Experience with monitoring tools and frameworks.
Experience in data life-cycle management and IT audit.
Experience with virtualization technologies.

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Job Description:

Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value
Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution
Assist with both technical and non-technical topics related to the customer onboarding
Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience
Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey
Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized
Contribute to a positive team environment of collaboration, customer empathy, and inclusion
Travel up to 20%

Skills:

6+ years of relevant industry experience
Technical understanding across Veeam technologies
Adept at developing relationships with new customers and internal teams
Adept at leading conversations and presentations, for both technical and non-technical topics
Excellent verbal and written communication skills
Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
Experience working with monitoring tools and frameworks
Experience in data life-cycle management with IT audit requirements
Experience with virtualization technologies
Able to work independently with limited direction in a fast-paced and unpredictable environment
Ability to adapt to changes in roles and responsibilities
Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements.
Demonstrates patience, understanding and empathy to effectively manage conflict and concerns
VMCE and VMCA certification (can be completed after joining)