Customer Success Representative with French language

24 Minutes ago • All levels
Customer Service

Job Description

Veeam, a global leader in data resilience, is seeking a Customer Success Representative with French language skills in Bucharest, Romania. This role focuses on managing contract renewals, ensuring customer retention and satisfaction, and maximizing maintenance revenue. The representative will proactively monitor expiring agreements, contact customers for reinstatements, provide proposals, and collaborate with internal teams. The position requires strong customer service, communication, organizational, and analytical skills, along with advanced English and French.
Good To Have:
  • Experience with Salesforce.com or other CRM systems is highly desirable.
  • Basic knowledge of the virtualization and data management industry is a plus.
Must Have:
  • Manage contract renewals to protect and grow maintenance revenue.
  • Ensure customer success, retention, and satisfaction.
  • Proactively monitor expiring agreements and secure continuation.
  • Contact customers for reinstatement opportunities, including cold calling.
  • Provide accurate and timely proposals and quotes.
  • Collaborate with internal stakeholders for special pricing and terms.
  • Handle customer and partner inquiries on quotes, pricing, and contracts.
  • Support license transfer requests and guide support channels.
  • Maintain high Salesforce (SFDC) hygiene and record activities.
  • Prioritize daily/weekly activities to achieve SLA, KPI, and quota.
  • Maximize revenue generation through customer retention and renewals.
  • Advanced proficiency in English and French languages.
  • Experience in product/services sales, renewals, or customer success.
  • Superb customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Proven ability to meet deadlines and quotas.
  • High-energy, self-motivated, comfortable with outbound calls/emails.
  • Strong collaboration and influencing skills.
  • Analytical mindset with experience in data compiling and reporting.
Perks:
  • Private medical insurance for you, one adult dependent, and your children
  • Meal tickets
  • Private pension plan
  • Life insurance
  • Vision reimbursement
  • Annual leave and additional vacation days based on tenure
  • Cafeteria Benefit Plan – flexible benefits tailored to your needs
  • Veeam Care Days – additional 24 hours for volunteering activities
  • Professional training and education, including courses, workshops, internal meetups, and unlimited access to online learning platforms (Percipio, Athena, Linkedin)
  • Mentoring through our MentorLab program

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

Your tasks will include:

  • Effectively manage the volume of contract renewals in the assigned territory to protect and grow Veeam maintenance revenue.
  • Ensure customer success by going above and beyond to maximize customer retention and satisfaction.
  • Proactively monitor the pipeline of expiring agreements (typically starting 4+ months before expiration) and take timely actions to secure contract continuation.
  • Contact customers with expired maintenance to drive reinstatement opportunities (including cold calling).
  • Provide accurate and timely proposals and quotes in line with customer and/or partner agreements.
  • Collaborate with internal stakeholders (Deal Desk, Sales, Operations) for special pricing requests, non-standard quotes or contractual terms.
  • Handle customer and partner inquiries related to quotes, pricing, co-terming, up-selling, and reinstatement of maintenance contracts.
  • Support license transfer requests and guide customers/partners in using the proper support/ticketing channels.
  • Maintain high standards of Salesforce (SFDC) hygiene by accurately recording all activities and interactions.
  • Prioritize daily and weekly activities to achieve SLA, KPI, and quota objectives.
  • Focus on customer retention, renewal rate, and high-velocity selling to maximize revenue generation across the assigned customer base.

What we expect from you:

  • Bachelor’s Degree required (a combination of education and experience will be considered).
  • Advanced English and French.
  • Previous experience in product or services sales, renewals, customer success, or support, preferably in the software/IT industry.
  • Superb customer service skills with excellent verbal and written communication abilities.
  • Strong organizational and multitasking skills with a proven ability to meet deadlines and quotas.
  • High-energy, motivated self-starter, comfortable with high volumes of outbound calls and email communication.
  • Strong collaboration skills and ability to influence customers, partners, and internal stakeholders.
  • Experience with Salesforce.com or other CRM systems is highly desirable.
  • Analytical mindset with experience in compiling, querying, and reporting data.
  • Basic knowledge of the virtualization and data management industry is a plus.

We offer:

  • Private medical insurance for you, one adult dependent, and your children
  • Meal tickets
  • Private pension plan
  • Life insurance
  • Vision reimbursement
  • Annual leave and additional vacation days based on tenure
  • Cafeteria Benefit Plan – flexible benefits tailored to your needs
  • Veeam Care Days – additional 24 hours for volunteering activities
  • Professional training and education, including courses, workshops, internal meetups, and unlimited access to online learning platforms (Percipio, Athena, Linkedin), plus mentoring through our MentorLab program

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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