CX AI Solution Engineer - Academy

We don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Are you passionate about AI, technology, and helping business create exceptional customer experiences? The CX AI Solution Engineer - Academy is designed for recent graduates eager to launch their careers at the intersection of innovation and impact.

As an Entry-Level Solution Engineer, you’ll join a hands-on learning program that prepares you to become a future Solution Engineer. You will gain exposure to cutting-edge AI technologies, machine learning and contact center (CCaaS) solutions, while learning how to connect technical capabilities to meaningful business outcomes.

Throughout the program, you’ll collaborate with experienced engineers and sales leaders, build technical and customer-facing skills, and make real contributions from day one. Upon successful completion, you will transition into a full-time CX AI Solution Engineer role, working with Account Executives and owning your own opportunities.

How will you make an impact?

• Support the design, demonstration, and delivery of AI-driven customer experience solutions.
• Gather and translate customer requirements into creative solution concepts.
• Learn to design AI and CCaaS workflows using low-code/no-code tools and scripting environments.
• Participate in proof-of-value (PoV) projects, request for proposals (RFPs), and pilot implementations with guidance.
• Deliver engaging presentations that tell a compelling technical story to different audiences.
• Explore conversational AI, IVR, and virtual agent technologies while contributing to real projects.

Have you got what it takes?

• How to translate business challenges into innovative AI solutions.
• Best practices for responsible AI deployment and data-driven storytelling.
• The full pre-sales lifecycle – from discovery to demonstration to deployment.
• Collaboration, communication, and presentation skills in a dynamic, customer-facing environment.
• Curious minds with a passion for technology, innovation, and continuous learning.
• A collaborative spirit – eager to work across teams and learn from experienced mentors.
• Strong communicators who can explain complex ideas clearly and adapt messages for different audiences.
• Analytical thinkers with exposure to tools like Python, SQL or Excel through coursework or projects.
• Ethical and forward-thinking individuals who care about deploying AI responsibly.

You will have an advantage if you also have:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Finance, Business Administration or related field.
• Internship or academic project experience in AI, data science, or contact center technologies.
• A strong desire to grow into a technical pre-sales or solution engineering career path.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 8969Reporting into: Director of Presales

Role Type: Individual Contributor