DC Ops Technician III - SG

Job Summary:

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location:

Onsite-Singapore

Work days/Hours:

2nd Shift, Mon-Fri, 2pm to 11pm

Location: Serangoon

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

Key Responsibilities

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
• Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
• Provide operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances
• Installation of hardware on storage devices including DAS and NAS arrays
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
• Process equipment returning to the secured inventory stockroom.
• Process hard drives containing data through the drive wiping and destruction processes.
• Process materials for disposal.
• Execute physical movements of inventory.
• Coordinate and complete all auditable controls.
• Pull and assign items to fulfill customer contracts (in an advanced capacity).
• Demonstrate no less than full performance in a continuous, consistent, measurable manner.
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

Qualifications

• Minimum 2-years experience working in a data center environment or equivalent technology background
• Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
• Minimum 2-years experience in a customer service-oriented position preferred
• High School Diploma or equivalent is required
• Strong understanding of storage RAID configurations and requirements
• Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
• Must be able to lift 70 lbs. overhead