Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
We are seeking a Deployment Manager to lead the seamless implementation of Axon’s hardware and software solutions for law enforcement agencies. As the primary customer contact, this role collaborates with internal teams to drive efficient deployments, manage timelines, and resolve challenges. The Deployment Manager must have strong project management skills, a solid understanding of Axon products and IT processes, and the ability to align business and technical stakeholders for successful solution deployment.
What You'll Do
Location: Scottsdale, AZ
Reports to: Manager, Deployment Management
Direct reports: None
- Orchestrate multiple-product deployments of all Axon hardware or software products
- Serve as primary point of contact for customer: technology users and decision makers at Law Enforcement Agencies (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.)
- Collaborate with internal deployment teams to ensure seamless implementations and organized timelines.
- Provide structure and clarity where there is ambiguity in customer needs and implementation process
- Document customer issues, providing feedback to leaders and other key stakeholders.
- Maintain internal project dashboards and communication.
- Identify, manage and escalate risks, and ensuring end-to-end success of the implementation.
What You Bring
- 1-2 years of project deployment and coordination experience preferred
- 1-2 years working collaboratively in complex environments
- Experience utilizing technical project management tracking tools to ensure project tracking and completion
- Thorough knowledge of Axon products preferred
- Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing projects, under tight deadlines
- Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
- Excellent written and verbal communication skills with a demonstrated ability to structure projects and align stakeholders.
- Enthusiasm and commitment to Axon's Mission, Core Values, and Program Mission
- Willingness to join forces and drive company-wide initiatives across multiple departments
Other Qualifications
- Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
- Demonstrate adaptability and versatility by embracing tasks and projects beyond core responsibilities, continuously seeking opportunity to grow and learn in various aspects of the role
- Experience with Salesforce, Microsoft Office Applications, Slack, Smartsheet and QUIP is advantageous.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Benefits That Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Robust parental leave policy
- An award-winning office/working environment
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Ride along with police officers to see them use our technology and get inspired
- And more...
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
