Deposition Event Operations Manager

Filevine is seeking an Event Operations Manager to lead the real-time execution, logistics, and continuous improvement of live deposition events. This role involves managing a team of 8-11 Event Operations members, ensuring seamless event preparation, quick resolution of live issues, and alignment across cross-functional teams. The manager will oversee all in-event workflows, pre-event readiness, and vendor coordination, ensuring high-quality service for all participants.

Must Have

• Oversee teams managing all real-time and in-event deposition workflows.
• Ensure effective live support, monitoring, sentiment tracking, and DR performance oversight.
• Lead fast, accurate resolution of in-event issues and escalations.
• Ensure all pre-event tasks are completed accurately and on schedule.
• Manage notice review, event detail verification, and vendor bookings (interpreters, court reporters, videographers, conference rooms).
• Oversee vendor payments, SLAs, and quality assurance.
• Maintain high standards in event setup, documentation, and coordination.
• Lead, coach, and support Event Operations Associates and Shift Leads.
• Manage Shift Leads who serve as real-time escalation points across U.S. time zones.
• Provide triage guidance and reinforce a proactive, customer-centric culture.
• Oversee workforce management, including staffing, shift coverage, and resource allocation.
• Forecast workload and plan capacity for multi-time-zone event volume.
• Streamline workflows through process improvements and scalable best practices.
• Partner with internal teams to enhance automation and system reliability.
• Support cross-functional initiatives, including product updates and operational rollouts.
• 4+ years of experience in operations, customer support, or similar roles in a fast-paced environment.
• Prior people-management experience with a track record of coaching, developing, and scaling high-performing teams.
• Experience with escalation handling and live issue triage.
• Strong organizational and problem-solving skills with an ability to stay calm under pressure.
• Experience using tools such as Zendesk, Talkdesk, Excel, Slack, Notion, or similar systems.
• Flexibility and resilience suited to a dynamic, high-volume, customer-centric operational environment.

Perks & Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Sugar House
• Top-of-the-line company swag

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

We’re looking for an Event Operations Manager who thrives in fast-paced, mission-critical environments and is passionate about delivering seamless, high-quality live event experiences. If you excel at solving real-time problems, optimizing processes, and leading teams to operational excellence, we’d love to meet you.

The Role

The Event Operations Manager leads the real-time execution, logistics, and continuous improvement of live deposition events for Depositions by Filevine. You will directly manage a growing team of 8 to 11 Event Operations team members who support the full lifecycle of virtual and in-person deposition events across all US time zones.

You’ll work with the team to ensure every event is fully prepared, that live issues are handled quickly and professionally, and that cross-functional teams are aligned on event requirements and performance. Your work ensures every deposition runs smoothly, reliably, and with exceptional service for all participants.

What You’ll Do - Event Operations Ownership

• Oversee teams managing all real-time and in-event deposition workflows.
• Ensure effective live support, monitoring, sentiment tracking, and DR performance oversight.
• Lead fast, accurate resolution of in-event issues and escalations.

What You’ll Do - Event Logistics & Pre-Event Readiness

• Ensure all pre-event tasks are completed accurately and on schedule.
• Manage notice review, event detail verification, and vendor bookings (interpreters, court reporters, videographers, conference rooms).
• Oversee vendor payments, SLAs, and quality assurance.
• Maintain high standards in event setup, documentation, and coordination.

What You’ll Do - People Management & Shift Leadership

• Lead, coach, and support Event Operations Associates and Shift Leads.
• Manage Shift Leads who serve as real-time escalation points across U.S. time zones.
• Provide triage guidance and reinforce a proactive, customer-centric culture.
• Oversee workforce management, including staffing, shift coverage, and resource allocation.

What You’ll Do - Capacity Planning & Operations Strategy

• Forecast workload and plan capacity for multi-time-zone event volume.
• Streamline workflows through process improvements and scalable best practices.
• Partner with internal teams to enhance automation and system reliability.
• Support cross-functional initiatives, including product updates and operational rollouts.

What You Bring

• 4+ years of experience in operations, customer support, or similar roles in a fast-paced environment.
• Prior people-management experience with a track record of coaching, developing, and scaling high-performing teams.
• Experience with escalation handling and live issue triage.
• Strong organizational and problem-solving skills with an ability to stay calm under pressure.
• Experience using tools such as Zendesk, Talkdesk, Excel, Slack, Notion, or similar systems.
• Flexibility and resilience suited to a dynamic, high-volume, customer-centric operational environment.

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com

Cool Company Benefits:

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Sugar House
• Top-of-the-line company swag

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