Production Operations Manager

The Production Operations Manager at Filevine will lead the end-to-end strategy, execution, and continuous improvement of transcript deliverable production for Depositions by Filevine. This role involves directly managing a team of 9 to 14 members responsible for all pre-production, post-production, quality control, and delivery workflows that support certified transcript creation across all US timezones. The manager will refine production processes, drive accuracy and timeliness, manage capacity and resources, and partner cross-functionally to ensure every certified transcript meets high standards of quality, consistency, and reliability.

Must Have

• Oversee pre-production and post-production workflows for certified transcripts.
• Ensure accurate processing of rough drafts, exhibits, errata, and pre-production tasks.
• Manage post-production tasks including formatting, exhibit packaging, certificate creation, and delivery.
• Monitor deliverable quality, resolve issues, and partner with Product & Transcription Ops.
• Manage, coach, and develop Production Operations team members.
• Set goals, provide feedback, and maintain a culture of accountability.
• Oversee staffing, scheduling, and resource allocation.
• Forecast workload and plan capacity for scaling production.
• Improve processes to enhance accuracy, efficiency, and throughput.
• Support automation and system improvements in partnership with internal teams.
• Collaborate cross-functionally on product updates and workflow enhancements.
• 5+ years of experience in operations, production management, or related roles.
• Prior people-management experience with a track record of coaching and developing teams.
• Strong operational acumen with success in process improvement, workflow optimization, or quality management.
• Comfortable navigating deadlines, multitasking, and high-volume environments.
• Familiarity with tools such as Adobe Suite, Excel, Notion, Slack, and similar systems.
• Adaptability suited to a dynamic, evolving product and operational ecosystem.

Perks & Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Sugar House
• Top-of-the-line company swag

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

The Role:

The Production Operations Manager leads the end-to-end strategy, execution, and continuous improvement of transcript deliverable production for Depositions by Filevine. You will directly manage a team of 9 to 14 Production Operations team members responsible for all pre-production, post-production, quality control, and delivery workflows that support certified transcript creation across all US timezones.

You’ll refine production processes, drive accuracy and timeliness, manage capacity and resources, and partner cross-functionally with Product, Transcription Operations, and other internal teams. Your work ensures every certified transcript meets our standards of quality, consistency, and reliability.

What You'll Do - Production Operations Ownership

• Oversee all pre-production and post-production workflows that support certified transcripts.
• Ensure accurate processing of rough drafts, exhibits, errata, and other pre-production tasks.
• Manage post-production tasks including formatting, exhibit packaging, certificate creation, and delivery.
• Monitor deliverable quality, resolve issues, and partner with Product & Transcription Ops on improvements.

What You'll Do - People Management & Team Leadership

• Manage, coach, and develop Production Operations team members.
• Set goals, provide feedback, and maintain a culture of accountability.
• Oversee staffing, scheduling, and resource allocation.

What You'll Do - Capacity Planning & Operations Strategy

• Forecast workload and plan capacity for scaling production.
• Improve processes to enhance accuracy, efficiency, and throughput.
• Support automation and system improvements in partnership with internal teams.
• Collaborate cross-functionally on product updates and workflow enhancements.

What You Bring

• 5+ years of experience in operations, production management, or related roles—ideally within a fast-paced or high-throughput environment.
• Prior people-management experience with a track record of coaching, developing, and scaling operational teams.
• Strong operational acumen with demonstrated success in process improvement, workflow optimization, or quality management.
• Comfortable navigating deadlines, multitasking, and high-volume environments.
• Familiarity with tools such as Adobe Suite, Excel, Notion, Slack, and similar systems.
• Adaptability suited to a dynamic, evolving product and operational ecosystem.

Compensation Information: $125,000 - $145,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com

Cool Company Benefits:

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Sugar House
• Top-of-the-line company swag

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.