Desktop Support Specialist (w/m/d)

Description

Job ID: 26-267

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

We are looking for an IT Desktop Support Specialist to join our team and provide support to internal employees on low to medium complexity technical issues, by diagnosing and resolving hardware, software, and network issues. The role manages IT systems, user accounts, and provides remote support to distributed teams. The role involves using IT ticketing systems to track and resolve incidents while ensuring security and compliance. The IT Support Analyst works under general supervision, applying their expertise to resolve low to medium complexity issues and contributes to maintaining optimal IT operations.

What you’ll be working on

• Provides support to internal employees on low to medium complexity IT issues
• Monitors and maintain IT systems, ensuring optimal performance of computers, servers, and networks
• Manages user accounts and access through Active Directory and other identity management tools, ensuring security and compliance
• Provides remote support for offsite employees, resolving connectivity and software-related issues for distributed teams
• Maintains accurate documentation of incidents, resolutions, and IT procedures, contributing to the internal knowledge base

What you bring to the role

• Strong technical skills and previous experience in desktop support.
• Be motivated, organized, have an eye for detail and a how can I help attitude.
• Bachelor’s degree or relevant experience in information technology or a related field
• 2-5 years of experience in IT support, technical helpdesk or equivalent
• Excellent problem-solving and communication skills.
• IT Service Management Tools and Frameworks
• Experience with presentation and conferencing technologies, particularly around Zoom Rooms or Teams Rooms.
• ITIL experience preferred but not essential

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities