Developer Community and Program Manager

SailPoint is the leader in identity management and delivers an innovative approach to securing access across the enterprise with the SailPoint Predictive Identity platform. With SailPoint, enterprises can ensure that everyone and everything has the exact access they need, exactly when they need it, intuitively and automatically. As a member of the Developer Relations Team, you will be playing an essential part in ensuring that our developer community is successful throughout their journey, as well as increasing the awareness and adoption of SailPoint technologies with our customers and partners. You will be on a team of other Developer advocates and software engineers. This role will report directly to the Head of Developer Relations and falls under the Product & Engineering organization. 
 

Developer Community and Program Manager  
This role is responsible for advocating both for and to our developers to ensure that SailPoint is building the most ideal experience for integrating with our products. You will act as a bi-directional line of communication between developers and SailPoint, while building exceptional developer experience on top of the product along the way. Some examples of this (though not an exhaustive list) include: 

• Engage regularly with product management and engineering acting as a stakeholder for external developers.  

• Manage strategic programs that serve the developer community as whole from start to finish (engagement campaigns, tooling migrations, etc) 

• Create quick start guides, and in-depth guides and tutorials on developing using SailPoint product or features 

• Interact with and provide support to developers in our community forum who are using our product(s) or feature(s), understand their perspectives, workflows, and use cases 

• Create community content - videos, education components, also on an as-needed basis 

• Write blog posts that help our developer community to solve timely problems that long-term documentation or guides wouldn’t cover 

• Participate in live streams throughout the year, and our annual developer conference 

• Participate in in-person events where our developer audience may be present, such as Navigate and Developer Days. 

• Contribute, where necessary, to existing developer tools. 

You will be the driver of the developer relations community experience and be leading multiple high visibility programs. You will be supported by the lead Developer Advocate as well as the DevRel team in your endeavors—you are never alone in your work. You should be unfazed by ambiguity, be able to discern what is and is not working, and work towards a recommended solution. 
Our team has a shared responsibility in defining, building, managing, and growing the SailPoint Developer Experience. 
 

Requirements 
This is a public-facing role. You must possess strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels, internally and externally, and across diverse geographies, leveraging remote teaming technologies. 

• Experience working or participating in developer communities, such as driving content strategy, engagement, and community loyalty programs 

• Proven track record of delivering and managing complex projects with multiple business stakeholders and leaders 

• Strong familiarity and knowledge of REST APIs and webhooks 

• Experience speaking at in-person and/or virtual events 

• Experience writing technical documentation is preferred  

• 3+ years of programming experience is preferred, preferably in JavaScript, Python, Go, and PowerShell. Less years are encouraged to apply if you feel confident in other requirements 

• Bonus points: Practical knowledge of working in identity security, preferably with SailPoint products