DevOps Engineer

Role Profile

Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We're on a mission to supercharge our engineering culture by building a world-class Developer community that's the envy of the industry.

In this role, you'll be joining our Engineering Team within Engineering Excellence & Productivity (EXP) as a DevOps Engineer

Developer Platforms’ mission is to:

• Enable rapid developer onboarding to LSEG developer tools, ensuring they become productive quickly to build applications on their chosen Cloud platform
• Improve Developer Experience by increasing their ability to improve cadence of delivery of new features
• Unlock Developer Capacity and enable greater Innovation by modernising tooling and processes
• Ensure that development on the integrated platform is both secure and compliant by design

Tech Profile/Essential Skills

• DevOps Principles including CI/CD
• Developer Tools: GitLab, GitLab CI, Docker, Kubernetes
• IaC Tools - Terraform
• General understanding of Databases
• Proficiency with Cloud services suc as AWS, Azure
• PPM Tools (ex: Clarity, JIRA, Asana)
• Ability to deploy, manage and problem solve cloud infrastructure
• Previous experience in a Project delivery, Coordination or Support role
• Previous experience of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance.

Preferred Skills and Experience

• Hands-On experience of working on Windows/ Linux Servers. Cloud services (AWS/Azure/GCP).
• Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls.
• Strong problem solving skills on these platforms
• Minimum knowledge and understanding of financial markets are desirable.
• Ability to work independently and in a team environment.
• Ability to communicate effectively in English with all levels of staff, both orally and written.
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
• Highly motivated, self-directed individual with a positive & pro-active attitude to work.
• Customer and service focused, with determination to meet their needs and expectations.
• Be driven and committed to the goals and objectives of the team and organization.
• Second line point of escalation in event of a major incident

KEY COMPETENCIES

• Deep understanding of Cloud platforms and their services
• Proficiency in configuration management and automation tools
• Analyses infrastructure requirements and designs the architecture for central or distributed processing to meet user requirements.
• Creates, applies and implements technologies to deliver and produce services with minimal human intervention, to improve the efficiency, reliability and speed tasks.
• Ability to identify bottlenecks and implement efficient solutions
• Develops, tests and maintains software applications and related programs and procedures; demonstrates creativity and innovation using available software development tools and following design requirements.
• Creates and maintains documentation to describe the system and its parts, including requirements documents, design decisions, architecture descriptions, program source code and support documentation.
• Possesses depth of technical expertise, knowledge of technologies and design, development and implementation of technologies.
• Possesses knowledge of features and facilities for integration, and communication among applications, databases and technology platforms to bring together different components and form a fully functional solution to a business problem.
• Shows ability to come up with new ideas and novel approaches to problems and establish solutions through different methods.
• Partners with clients and resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions
• Defines a problem, generates solutions, and evaluates and identifies the best solution to overcome the problem.
• Interacts well with others, quickly establishing rapport building positive relationships and networks.
• Ensures a product/service meets or exceeds specified standards and objectives to achieve desired level of quality

Education and Professional Skills

• Curious about new technologies and tools, creative thinking and initiative taking.
• Solid English reading/writing capability required.
• Strong communication & collaboration skills.
• Commitment to DevOps culture
• Familiarity with Agile principles including any hand on experience

Detailed Responsibilities

• Applies knowledge of software development lifecycles to design, produce and guide the development of complex software solutions, ensuring alignments with requirements.
• Develops knowledge and understanding of technologies in LSEG and utilises these in own scope of work and others as well as to create solutions
• Design, implement and maintain scalable, resilient and secure cloud infrastructure
• Automate build, tests and deployment processes to enhance efficiency and reliability
• Implement monitoring solutions to ensure the health and performance of applications and infrastructure
• Implement and maintain security best practices for cloud infrastructure, applications and CI/CD pipelines
• Handles own workload and promotes an open and inclusive culture
• Builds knowledge of software development and utilises this knowledge within work
• Ensure consistency and reliability of environments across development, staging and production
• Completes the delivery of given tasks with some guidance and oversight
• Builds strong relationships with their team and colleagues, collaborating closely with team
• Communicates clearly and in a timely manner, keeping clear lines of communication open to ensure full understanding of information and tasks and asking questions where needed
• Takes interest to develop knowledge in technology products and tools through on the job learning, certifications and projects.
• Analyse business system requirements to identify risks that enables improving resiliency of new / updated technology solutions.
• Must interact with global teams in time zones spanning UK, US, APAC areas.
• Engage in and improve the whole lifecycle of services—from inception and design, through to deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Build a CI/CD pipeline and maintain the pipeline for Software Delivery.
• Collaborate with Security and Infrastructure teams to ensure the patching are up to date.
• Co-ordinate and work with Devops Capability team to perform the Disaster recovery for the applications.
• Participate in Project related activities to meet operational needs.
• To ensure knowledge Articles of all supported systems is continually updated.
• To provide a high level of customer service, whilst working under pressure.
• To follow and adhere to established Incident Management, Change Management and Problem Management procedures.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.