DevOps Engineering Enablement Engineer I

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“As a Software Engineer with a strong DevOps mindset, you will join a world-class DevOps Engineering Enablement team working to empower the product and engineering organization to deliver innovative solutions at scale. This hybrid role blends software engineering excellence with DevOps automation, infrastructure-as-code, and cloud-native development practices to create and optimize the Engineering System that powers FICO’s platform. You will collaborate with product engineers, automation and quality SMEs, infrastructure and security teams, and business stakeholders to design, build, and operate high-performing, resilient, and scalable systems that accelerate product delivery and operational excellence”. – DevOps Engineering Enablement-Director

What You’ll Contribute

• Design, develop, and maintain software and infrastructure components that drive automation, deployment, and observability across FICO’s platform.
• Work closely with DevOps engineering leads to define and evolve engineering system architecture and delivery patterns.
• Apply modern software engineering practices to continuously improve CI/CD, test automation, and production deployment strategies.
• Build resilient infrastructure using infrastructure-as-code (Terraform, CloudFormation) and platform engineering tools (ArgoCD, Crossplane, Backstage).
• Partner with DevOps enablement SMEs (Security, Quality, Automation) to drive adoption of best practices across product teams.
• Implement monitoring, alerting, and reliability engineering principles into every solution, ensuring production-grade systems with measurable SLAs.
• Analyze data to identify bottlenecks or improvement areas and make recommendations to drive developer productivity and platform reliability.
• Create clear documentation, developer self-service tools, and platform features to reduce operational overhead and increase autonomy.
• Act as an advocate for DevOps culture—encouraging collaboration, experimentation, and continual learning within the team and broader org.
• Provide production support for infrastructure and deployment pipelines, ensuring quick resolution of incidents and root cause analysis.
• Collaborate across global teams to define and enforce standards that scale with the business, reduce tech debt, and improve team velocity.

What We’re Seeking

• Combined experience in software development and DevOps engineering.
• Strong programming skills in Python, Golang, or Java with a solid understanding of software engineering principles.
• Practical experience with CI/CD tools such as Jenkins, GitHub Actions, Bitbucket Pipelines, and infrastructure automation.
• Hands-on expertise with Docker, Kubernetes, and Helm for container orchestration and microservices architecture.
• Cloud proficiency with AWS, Azure, or GCP, including designing and managing cloud-native services.
• Familiarity with platform engineering tools such as ArgoCD, Terraform, Backstage, Crossplane is highly preferred.
• Strong problem-solving, debugging, and troubleshooting skills, particularly in production environments.
• Passion for enabling others through automation, tooling, and standardized systems.
• Excellent communication skills (written and verbal) with ability to work in a globally distributed, asynchronous environment.
• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s degree a plus).

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy