Full Stack Observability Engineer (Cloud Engineer)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"FICO is seeking a Full-Stack observability Lead Engineer to design, maintain, and optimize our observability platform. The ideal candidate will be an expert in Open telemetry(Otel) instrumentation and development as well as Grafana OSS (Loki, Mimir, Tempo). This role is highly hands-on, with responsibility for contributing building scalable observability solutions, integrating them into development pipelines and enabling data-driven observability across systems." - Director, Cloud Engineering

What You’ll Contribute

• Otel Instrumentation and development where you should design, implement, and optimize Otel instrumentation and pipelines across services to capture high-quality metrics, logs, and traces.
• Build and optimize the observability stack with Grafana OSS, Loki, Mimir, Tempo, and Otel to ensure scalability, performance, and minimal downtime.
• Integration with Development and Deployment Pipelines where you should embed observability into CI/CD pipelines and application lifecycles while driving dashboards-as-code and alerts-as-code practices.
• Build and automate dashboards, telemetry collection, alerting, and enrichment to improve visibility and reduce operational overhead.
• Collaborate across teams, engineers, promote observability best practices, and partner with DevOps, SRE, and cloud teams to align observability with infrastructure and application delivery.

What We’re Seeking

• Deep hands-on experience with OpenTelemetry instrumentation & development.
• Proven experience with Grafana OSS stack –Loki, Mimir, Tempo.
• Well versed with various serviced of AWS.
• Ability to work with Terraform.
• Experience with Cribl, FluentBit, or similar data routing, aggregation tools.
• Proficiency in scripting/automation (Python, Shell, Perl).
• Advanced AWS cloud experience for observability in distributed systems.
• Familiarity with CI/CD and orchestration tools (Jenkins, Ansible, Terraform).
• Background in monitoring/observability tools such as Splunk, AppDynamics, Zabbix, ServiceNow.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy