Digital Solutions Lead

The Digital Solutions Lead at Springer Health+ drives innovative digital strategies to enhance client engagement and optimize medical communications. This client-facing role bridges technology and healthcare communication, ensuring digital platforms align with scientific accuracy, compliance, and client objectives. The lead transforms complex medical content into impactful, user-friendly digital experiences for healthcare professional education and stakeholder engagement, proactively promoting digital innovation to unlock new revenue streams.

Must Have

• Strong understanding of delivering digital extensions to traditional publications and medical meetings outputs
• Strong understanding of contemporary pharma marketing practices, omnichannel, MCQs
• Ability to apply design thinking and agile methods to digital solution conception and development
• Excellent presentation, written and verbal communication skills, and stakeholder engagement skills
• Ability to quickly understand customer marketing landscapes and therapy specific communications challenges
• Ability to translate complex technical concepts into clear, actionable strategies
• Self-starting, auto-didacting and able to remain up to date on digital comms in pharma medical marketing
• Understanding of commercial factors in pricing and managing projects in healthcare communications
• Demonstrable experience in a Medical Communications agency setting, preferably med affairs focused
• Extensive client interaction experience around the conception and delivery of digital projects
• Ability to integrate digital strategies profitably into traditional workflows

Good to Have

• Familiarity with pharmaceutical compliance standards
• Basic knowledge of common software development and deployment approaches
• Experience with vendor management and external production coordination
• Knowledge of emerging technologies such as AI-driven content transformation
• Understanding storytelling principles in medical communications
• Experience managing creative teams and external vendors
• Knowledge of compliance and brand governance in pharma communications
• Working knowledge of Medical Education practices

Job Title: Digital Solutions Lead

Location: Chester, Manchester or London (Hybrid)

Full Time, Permanent

Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About Springer Health+ (SH) (part of the Springer Nature Group)

Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.

The Digital Solutions Lead is responsible for driving the development and implementation of innovative digital strategies and solutions that enhance client engagement and optimize the delivery of medical communications and education. This client facing role bridges technology and healthcare communication, ensuring that digital platforms, tools, and experiences align with scientific accuracy, compliance standards, and client objectives. The purpose is to transform complex medical content into impactful, user-friendly digital experiences that support healthcare professional education, awareness, and stakeholder engagement across multiple channels. This role proactively drives and supports teams across our global and local market offices to promote digital medical communications innovation within our client accounts to unlock new revenue streams.

These solutions will complement and enhance our existing offerings in advancing client communication goals.

Job Role

• Provide tactical and strategic insights on specific digital deliverables that will meet customer challenges, including recommendations for timelines and budgets for these solutions.
• Present compelling digital solutions to customer communication and engagement challenges in collaboration with colleagues in the scientific and client services teams during multistakeholder client pitches
• Educate internally and externally on contemporary digital marketing techniques such as omni-channel and the value of these concepts to medical communications and medical education, including recommendations for timelines and budgets for these solutions.
• Collaborate with delivery team members across scientific, client, technical services and external vendors to ensure smooth delivery on sold projects.
• Curate and evolve our digital capability promotional materials to reflect our digital competencies, including recommendations for timelines and budgets for these solutions.
• Coordinate with sales, accounts, and general managers across our international teams.
• Proactively collate and share digital innovation success stories being developed by dozens of stakeholders across the global business
• Help to build digital specific plans as part of wider account planning activities that drive incremental revenue growth within organic accounts based on digital solutions, including recommendations for timelines and budgets for these solutions and how these would be delivered – a roadmap.
• Adherence to timesheets and commercial tracking process

Skills, Experience, Qualifications:

Essential

• Strong understanding of delivering digital extensions to traditional publications and medical meetings outputs.
• Strong understanding of contemporary pharma marketing practices, omnichannel, MCQs etc. and how to develop ideas and solutions that integrate into those customer and 3rd party owned environments.
• Ability to apply design thinking and agile methods to digital solution conception and development.
• Excellent presentation, written and verbal communication skills, and stakeholder engagement skills.
• Be able to quickly understand customer marketing landscapes, and therapy specific communications challenges.
• Ability to translate complex technical concepts into clear, actionable strategies while ensuring alignment with project timelines and budget constraints.
• Self-starting, auto-didacting and able to remain up to date on the continually evolving world of digital comms in pharma medical marketing.
• Understanding of the commercial factors in pricing and managing projects in healthcare communications
• Demonstrable experience in a Medical Communications agency setting, preferably med affairs focused. A working knowledge of Medical Education practices is also desirable.
• You must have extensive experience of delivering digital extensions to traditional publications and medical meetings outputs.
• Extensive client interaction experience around the conception and delivery of digital projects.
• Ability to integrate digital strategies profitably into traditional workflows, including managing your own and the team’s timelines and how many hours are spent by you and the team to deliver projects

Desired

• Familiarity with pharmaceutical compliance standards.
• Basic knowledge of common software development and deployment approaches.
• Experience with vendor management and external production coordination.
• Knowledge of emerging technologies such as AI-driven content transformation.

Desired Skills

• Understanding storytelling principles in medical communications.
• Experience managing creative teams and external vendors.
• Knowledge of compliance and brand governance in pharma communications.

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Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email emeacareers@springernature.com so we can make any necessary arrangements.

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Why work here?

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing.

Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.

About Us

We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869.

Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.