Director, Customer Solutions and Implementation

The Director, Customer Solutions & Implementation (North America) leads and develops regional pre-sales and post-sales teams, ensuring flawless execution from initial customer engagement through adoption and long-term success. This role involves owning regional strategy, driving revenue and customer impact through deal support and product adoption, and ensuring operational excellence. The Director acts as a crucial partner to regional Sales, Customer Success, and Product leaders, while also influencing the global Solutions, Implementation, and Education leadership team.

Must Have

• 4+ years leadership in SaaS or technology, with deep expertise across pre-sales and post-sales functions
• Proven success leading regional or multi-country teams, driving revenue growth and customer success
• Expertise in performance management and KPI accountability, using data for strategic decisions
• Strong communication and influencing skills to align strategy across leadership
• Proven track record of improving adoption and retention, demonstrating deep customer empathy

Good to Have

• MBA or equivalent advanced degree
• Experience leading or working with global teams, balancing global strategy with local execution
• Comfortable representing Hudl at customer executive briefings, global conferences, and industry events

Perks & Benefits

• Flexible vacation time
• Company-wide holidays and timeout (meeting-free) days
• Remote work options
• Open, honest culture with autonomy
• Resources and opportunities for professional development
• Invested offices and provided tech stack/hardware for remote work
• Employee Assistance Program
• Employee resource groups
• Fitness partner Peerfit
• Medical insurance (multiple plans, vision, dental, fertility healthcare, family forming benefits)
• 401(K) match up to 4%

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

The Director, Customer Solutions & Implementation (North America) owns the performance of both the Customer Solutions (pre-sales) and Implementation (post-sales) teams in their region. They ensure flawless execution from the first customer engagement through adoption and long-term success, acting as a crucial partner to regional Sales, Customer Success, and Product leaders. In this position you will:

• Own Regional Strategy & Execution: Translate Hudl's global strategy into a regional operating plan, owning the execution of pre-sales motions to drive deal velocity and overseeing Implementation programs to accelerate time-to-value.
• Provide Team Leadership: Lead and develop a regional team of managers and individual contributors, fostering a high-performance, customer-first culture with seamless pre- and post-sales handoffs.
• Drive Revenue & Customer Impact: Be accountable for regional KPIs related to deal support, product adoption, and retention, ensuring Implementation results in fast time-to-value and reduced churn.
• Ensure Operational Excellence: Implement best practices, playbooks, and processes to maximize efficiency, managing resourcing tailored to regional needs.
• Influence the Global Team: Serve as the regional voice into the global Solutions, Implementation, and Education leadership team.

Location

For this role, we're currently considering candidates who live within a daily commuting distance of our office in Lincoln. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must haves

• Experienced Leader. You have 4+ years of leadership experience in SaaS or technology, with deep expertise across pre-sales (Solutions) and post-sales (Implementation) functions.
• Commercial Acumen. You have proven success leading regional or multi-country teams and a track record of driving revenue growth and customer success.
• Data-driven Operator. You have expertise in performance management and KPI accountability, ensuring data guides your strategic and operational decisions.
• Strong Communicator and Influencer. You're able to align strategy across Sales, Customer Success, Product, and Operations leadership.
• Customer Empathy. You have a proven track record of improving adoption and retention, demonstrating a deep empathy for customers' needs.

Nice to Haves

• Advanced Degree. You have an MBA or equivalent.
• Global Experience. You have led or worked with global teams, balancing a global strategy with effective local execution.
• Industry Representation. You're comfortable representing Hudl at customer executive briefings, global conferences, and industry events.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion.

Base Salary Range

$115,000 - $130,000 USD

On-Target Earnings

$135,000 - $155,000 USD

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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