Director of Client Delivery

Key Responsibilities

• Client Management: Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
• Service Delivery: Oversee the implementation and delivery of fintech solutions, ensuring projects are completed on time, within scope, and to the highest quality standards.
• Team Leadership: Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects.
• Strategic Planning: Implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs with a regional scope • Performance Monitoring: Track and report on key performance indicators, using data to inform decision-making and optimize service delivery.
• Risk Management: Maintains tight control over the project delivery, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements.
• Innovation: Stay abreast of industry trends and emerging technologies, integrating innovative solutions into client services.
• Budget Management: Manage financial resources effectively, ensuring projects are delivered within budget.

Qualifications

• Education: Bachelor’s degree in business, Finance, Information Technology, or a related field; MBA preferred.
• Experience: Minimum of 10 years' experience in client delivery management and project management with at least 5 years in capital markets
• Experience in managing large teams
• Experience with third-party software implementation, be it as a client or in a vendor
• Language skills: Fluent English and Spanish required, Portuguese desirable
• Availability to travel

Skills

• Strong understanding of fintech solutions and market trends.
• Excellent leadership and team management skills.
• Customer-oriented, able to identify and effectively communicate the requirements and functionalities needed and offered.
• Proven track record of successful project delivery.
• Strategic mindset. Anticipates future trends and implications accurately by considering the multiple factors involved.
• Able to work effectively with different multi-disciplined teams

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.