Job Description
The Director of Client Delivery at Nasdaq in Fin Tech will oversee the delivery of high-quality services and solutions to clients in the financial technology sector. This role requires strong leadership, project management experience, and a deep understanding of capital markets. Key responsibilities include managing client relationships, overseeing fintech solution implementations, leading teams, strategic planning, performance monitoring, risk management, driving innovation, and budget management. The candidate will be accountable for the business strategies, functional or operational areas, processes or programs with a regional scope.
Good To Have:
- MBA preferred
- Experience with third-party software implementation
- Fluent in English and Spanish, Portuguese desirable
Must Have:
- Manage client relationships effectively
- Oversee the implementation and delivery of fintech solutions
- Lead and develop a team
- Implement organization strategies
- Track and report on key performance indicators
- Manage project delivery, risks, and budget
- Integrate innovative solutions into client services
- Manage financial resources effectively
- Bachelor’s degree in a related field
- 10+ years in client delivery and project management
The Director of Client Delivery in Fin Tech at Nasdaq will be responsible for overseeing the delivery of high-quality services and solutions to our clients within the financial technology sector. This role requires a strategic thinker with strong leadership skills, experience in project management, extensive knowledge in capital markets and the ability to manage client relationships effectively
Key Responsibilities
- Client Management: Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
- Service Delivery: Oversee the implementation and delivery of fintech solutions, ensuring projects are completed on time, within scope, and to the highest quality standards.
- Team Leadership: Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects.
- Strategic Planning: Implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs with a regional scope • Performance Monitoring: Track and report on key performance indicators, using data to inform decision-making and optimize service delivery.
- Risk Management: Maintains tight control over the project delivery, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements.
- Innovation: Stay abreast of industry trends and emerging technologies, integrating innovative solutions into client services.
- Budget Management: Manage financial resources effectively, ensuring projects are delivered within budget.
Qualifications
- Education: Bachelor’s degree in business, Finance, Information Technology, or a related field; MBA preferred.
- Experience: Minimum of 10 years' experience in client delivery management and project management with at least 5 years in capital markets
- Experience in managing large teams
- Experience with third-party software implementation, be it as a client or in a vendor
- Language skills: Fluent English and Spanish required, Portuguese desirable
- Availability to travel
Skills
- Strong understanding of fintech solutions and market trends.
- Excellent leadership and team management skills.
- Customer-oriented, able to identify and effectively communicate the requirements and functionalities needed and offered.
- Proven track record of successful project delivery.
- Strategic mindset. Anticipates future trends and implications accurately by considering the multiple factors involved.
- Able to work effectively with different multi-disciplined teams
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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