Client Support Services Analyst
Job Description
- Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to Nasdaq products or services.
- Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization.
- Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency.
- Manage full order lifecycle with accuracy and SLA compliance.
- Coordinate with data centers to resolve blockers and maintain progress.
- Collaborate across internal teams to ensure smooth execution and inventory alignment.
- Provide proactive updates and timely responses to client inquiries.
- Serve as primary contact for all order-related activities and transparency.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 2–3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships.
- Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency.
- Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities.
- Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships.
- Competitive rewards package
- Generous annual bonus/commission (short-term incentive)
- Equity (long-term incentive)
- Comprehensive benefits
- Opportunity for growth
- 401(k) program with 6% employer match
- Employee Stock Purchase Program with 15% discount
- Student loan repayment program up to $10k
- Company paid life and disability plans
- Generous paid time off
- Comprehensive medical, dental and vision coverage
- Health spending account with employer contribution
- Paid flex days to support mental wellbeing
- Gym membership discounts
- Hybrid home/office schedule (for most positions)
- Paid parental leave
- Fertility benefits
- Paid bereavement leave
- Company gift matching program
- Employee resource groups
- Paid volunteer days
- Education Assistance Program
- Robust job skills training
- Professional development opportunities
As a Client Support Services Analyst reporting to Product Strategy Manager, you’ll play a critical role in ensuring exceptional customer satisfaction through comprehensive order lifecycle management. You’ll thrive in this position if you’re technical, have a global mindset, and bring a passion for customer support to a fast-paced, high-impact environment.
Key Responsibilities
- Manage full order lifecycle with accuracy and SLA compliance.
- Coordinate with data centers to resolve blockers and maintain progress.
- Collaborate across internal teams to ensure smooth execution and inventory alignment.
- Provide proactive updates and timely responses to client inquiries.
- Serve as primary contact for all order-related activities and transparency.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 2–3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships.
- Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency.
- Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities.
- Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships.
Preferred Qualifications
- Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to products or services.
- Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization.
- Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
This position will be located in Carteret, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.
Come as You Are
We are an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
