FinTech Client Support Services Analyst

As a Client Support Services Analyst at Nasdaq, you will play a critical role in delivering exceptional client support for cloud-based IT products used by financial institutions. This permanent full-time hybrid role involves providing timely updates on incidents and system upgrades, contributing to process improvements, and maintaining internal knowledge articles. Candidates should possess strong problem-solving, communication, and customer-centric skills, and be prepared for rotating shifts.

Must Have

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or related field
• Strong problem-solving skills with logical analysis
• Excellent written and verbal communication skills
• Customer-centric mindset with professionalism and empathy
• Ability to work in rotating shifts, occasional weekends/holidays
• Willingness to work afternoon shifts (14:00–23:00 PHT)
• Willingness to work early morning shifts (6:00–15:00 PHT)
• Ability to collaborate effectively with team members
• Assist clients by supporting cloud-based IT products used by financial institutions
• Provide timely updates on incident progress and scheduled system upgrades
• Share ideas to improve processes and enhance service quality
• Help create and maintain internal knowledge articles

Good to Have

• Internship or experience in Client Support, Project Management, or Client Services
• Familiarity with financial services or Capital Markets
• Interest in using AI tools to improve workflows and automate tasks

Perks & Benefits

• HMO coverage for you and your dependents
• Employee stock purchase plan
• Equity grant
• Retirement plan
• Annual bonus
• Free counseling sessions
• Subscription to e-learning platforms
• Fitness and wellness programs
• Hybrid work model setup (at least 2 office days per week)

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

As a Client Support Services Analyst reporting to Client Support Services Manager, you’ll play a critical role in delivering exceptional client support and contributing to process improvements within the IT Support field. You’ll thrive in this position if you’re organized, eager to learn, collaborative, have a global mindset, and bring a passion for technology and client success to a fast-paced, high-impact environment.

• Assist clients by supporting cloud-based IT products used by financial institutions.
• Provide timely updates on incident progress and scheduled system upgrades.
• Share ideas to improve processes and enhance service quality.
• Help create and maintain internal knowledge articles.

What We Expect

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or related field.
• Strong problem-solving skills with the ability to analyze issues logically.
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for clients.
• Customer-centric mindset with professionalism and empathy.
• Ability to work in rotating shifts, during occasional weekends/holidays, as needed for global operations.
• Willingness to work afternoon shifts (14:00–23:00 PHT).
• Willingness to work early morning shifts (6:00–15:00 PHT).
• Ability to collaborate effectively with team members, demonstrating a team‑player mindset, openness to feedback, and a supportive approach to shared goals.
• Assist clients by supporting cloud-based IT products used by financial institutions.
• Provide timely updates on incident progress and scheduled system upgrades.
• Share ideas to improve processes and enhance service quality.
• Help create and maintain internal knowledge articles.

What Would Be Helpful

• Internship or experience in Client Support, Project Management, or Client Services.
• Familiarity with financial services or Capital Markets.
• Interest in using AI tools to improve workflows and automate tasks.

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.