German-Speaking Customer Service Representative - Vilnius Based

This role involves providing critical customer service and technical support to clients, troubleshooting and diagnosing IT-related issues, and guiding them to restore functionality. Responsibilities include solving problems or escalating to Level 2 support, coordinating service requests, collaborating with colleagues, and actively using the knowledge base. The ideal candidate will have fluent English and native German language skills, familiarity with MS Office and Windows, attention to detail, and a team-player attitude, contributing to a supportive and diverse work environment.

Must Have

• Troubleshooting, diagnosing and correcting IT related technical issues
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support
• Coordinating Service Requests by follow up with the cross functional teams
• Team up with your colleagues to collaborate on problem solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and follow up Service Requests
• Fluent English language skills
• Native/close to native language skills in German (support language)
• Considerable familiarity with MS Office Suite particularly and the Windows environment in general
• Attention to details and analytical mind-set
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

Good to Have

• Experience in telephone technical support or any customer service related field

Perks & Benefits

• Become part of our "Winning Culture" and work on award-winning projects in high-end technological setting
• Corporate Social Responsibility and Inclusion standards are very important to us and go far beyond the usual - especially in the current political climate!
• We offer a company own learning platform! Our goal is to help you realize your individual potential!
• "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
• Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
• Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
• Extended health insurance coverage also for private use after 1-year tenure (premium package)
• Hybrid work model (3 days onsite/2 days flexible) and great camaraderie, whilst working with Lithuania and global top talent
• Free parking lots and a bike garage for storage

What success looks like in this role: Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks: * Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills * Providing guidance to the client through the necessary steps to restore functionality * Being responsible to either solve the issue or assign up to Level 2 support * Coordinating Service Requests by follow up with the cross functional teams * Team up with your colleagues to collaborate on problem solving and identify major service solutions * Actively use the knowledge base to resolve problems and raise potential knowledge gaps * Coordinating and follow up Service Requests You will be successful in this role if you have: * Fluent English language skills * Native/close to native language skills in German (support language) * Experience in telephone technical support or any customer service related field is an advantage * Considerable familiarity with MS Office Suite particularly and the Windows environment in general * Attention to details and analytical mind-set * Ability to work on multiple and/or similar activities simultaneously * Outstanding team player attitude Unisys Customer Service Team is for you, if you would like to: * experience real customer and employee diversity * be a trusted team member and have a supportive supervisor * work in an ethical company culture where you can be yourself * be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path * have unlimited access to our online training tool to improve your soft skills and technical capabilities Benefits: * Become part of our "Winning Culture" and work on award-winning projects in high-end technological setting * Corporate Social Responsibility and Inclusion standards are very important to us and go far beyond the usual - especially in the current political climate! * We offer a company own learning platform! Our goal is to help you realize your individual potential! * "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party! * Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances * Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys! * Extended health insurance coverage also for private use after 1-year tenure (premium package) * Hybrid work model (3 days onsite/2 days flexible) and great camaraderie, whilst working with Lithuania and global top talent * Free parking lots and a bike garage for storage Salary: up to 24.000 € based on your competencies and skills ### Please note that Unisys Corporation is continuously expanding scope and above position is opened with pipeline purpose for future opportunities. We will get in touch with you in case your profile match the criteria and provide you with further inputs about the selection. #LI-AK1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.