Analyst - Client Managed Services - Rebase Services

Nasdaq is seeking an Analyst - Client Managed Services - Rebase Services with a focus on Calypso for its Mumbai/Pune technology center. This role involves assisting clients with version upgrades, defining and implementing software solutions, and building automated regression tests using the CATT tool. Responsibilities include issue analysis, ServiceNow ticket coordination, JIRA tracking, and managing client expectations for project timelines. The ideal candidate will have 2-3 years of IT project experience in capital markets and strong communication skills.

Must Have

• Assist clients in the context of a version upgrade.
• Define and implement software solutions.
• Work directly with customers to define the scope of automated regression tests based on the Client footprint.
• Build or adapt a suite of Test Scripts with internal CATT tool.
• Implement this suite of automated Test Scripts to perform regression testing.
• Communicate results, analyze issues detected, address them directly or log appropriate ServiceNow tickets.
• Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate quick resolution of ServiceNow tickets.
• Provide regular updates to the Client and Management, keep track of all open issues in JIRA.
• Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves.
• Work in conjunction with the Rebase Services Manager to set and handle customer expectations around project timelines.
• Help in the development of the Offshore Rebase Services perfection center.
• Minimum of 2 to 3 years working in IT projects within the capital markets industry.
• Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.

Good to Have

• Experience in Calypso implementation / upgrade from both a technical and functional perspective.
• A first experience in test automation.

Nasdaq Technology is looking for a passionate Analyst - Client Managed Services - Rebase Services with focus on Calypso to join the Mumbai/Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As an Analyst - Client Managed Services - Rebase Services, you would assist our clients in the context of version upgrades.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position we offer :

Join the Client Services organization, which has been providing clients with secure and reliable services around Calypso solution since 2008. The Rebase Services team, composed of 40 plus subject-matter experts, plays a key role by assisting our clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso.

As an Analyst - Client Managed Services - Rebase Services, your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai/Pune, you will also work closely with Nasdaq teams in other countries.

• Assist our clients in the context of a version upgrade
• Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
• Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
• Implement this suite of automated Test Scripts to perform regression testing
• Communicate results, analyze issues detected, address them directly (when a configuration change is vital for instance) or log appropriate ServiceNow tickets
• Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed)
• Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting …
• Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, lead the issues raised by the Client (in the same way as those detected by automated Test Scripts)
• Work in conjunction with the Rebase Services Manager to set and handle customer expectations around project timelines
• Help in the development of the Offshore Rebase Services perfection center.

We expect you to have: (Minimum Qualifications)

• Minimum of 2 to 3 years working in IT projects within the capital markets industry.
• Good to have experience in Calypso implementation / upgrade from both a technical and functional perspective.
• A first experience in test automation is an advantage.
• Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
• Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments.
• Ability to articulate procedures and build a re-usable framework for the service.

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.