Technical Account Manager Sr Specialist (Marketplace Technology, Client Success)

Nasdaq is seeking a Technical Account Manager for its global Client Service Management team in Bangalore, focusing on Marketplace Technology APAC customers. This role involves technical delivery, managing projects, risks, scope, and budget, while building strong client relationships. The manager will provide technical support for Nasdaq's Marketplace Technology products, including trading and post-trade systems, specifically focusing on post-trade products. Responsibilities include owning and coordinating client incidents, ensuring monitoring, updates, and resolution, and collaborating with product and project teams from enhancement inception to successful client deployment and support.

Must Have

• Responsible for technical support services towards clients according to Support and Maintenance Agreements (SMA).
• Own and coordinate client’s incidents, ensuring they are monitored, regularly updated, and resolved.
• Work closely with product and project teams from inception of new enhancements to delivery and client support.
• Participate in Release approval meetings to ensure Customer releases are delivered as committed.
• Act as Incident Managers to drive critical Customer incidents when needed.
• Good knowledge of capital markets and Clearing and CSD systems with prior experience.
• Experienced in working with global or APAC Customers.
• At least 6 years of experience in Client Success within financial markets.
• Client oriented with good communication and interpersonal skills.
• Excellent knowledge of modern software design and development techniques and methodologies.
• Experience in Cloud technologies like AWS, EKS, Client-Server Linux systems.
• Hands-on experience in infrastructure, troubleshooting, networking, DevOps, and application development.
• Flexibility to take meetings outside of work hours.
• Degree qualified in Engineering or related technical degree.

Good to Have

• Worked with tools like JIRA, Confluence.
• Experience in installing products on Linux systems.
• Good knowledge of Agile methodologies.

Perks & Benefits

• Annual monetary bonus.
• An opportunity to become a Nasdaq shareholder.
• Employee Stock Purchase Program Nasdaq stocks with a discount.
• Health Insurance Program.
• Flexible working schedule and hybrid way of work.
• Flex day program (up to 6 paid days off a year).
• Internal mentorship program – get a mentor or become one.
• Wide selection of online learning resources, e.g., Udemy.

A Technical Account Manager is sought to join the global Client Service Management team. This role provides dedicated support for key Marketplace Technology APAC customers. The individual is essential for the technical delivery of services, managing technical projects, risks, scope of work, and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental. This is an opportunity to bring a drive, results-oriented, and innovative mindset to meet and exceed client expectations. We are looking for candidates who share these values along with a genuine desire and drive to deliver top technology solutions to today's markets.

Join the Client Success team. The main objective for this team is to deliver world-class support and customer experience, thereby contributing to the growth and success of the organization. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

Your role and responsibilities:

You will be responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA). The Marketplace Technology products supported by the global Client Service Management team includes Trading products - matching engine, pre-trade risk; and post trade products – clearing (ccp), post trade risk and central securities depository (csd).

The focus for this role is supporting Post-trade products and clients. Own and coordinate client’s incidents and ensure that they are monitored, regularly updated, and resolved. Work closely with product and project teams from inception of new enhancements to delivery and later supporting our clients for successful deployment.

Furthermore, you will:

• Participate in Release approval meetings to ensure Customer releases are being delivered as committed
• Act as Incident Managers should the need arise to drive critical Customer incidents

We expect you to have:

• Good knowledge of capital markets and Clearing and CSD systems with prior experience. Should be experienced in working with global or APAC Customers.
• At least 6 years of experience in Client Success within financial markets, preferably as a QA, BA, Lead Tech Support Engineer, Service Manager, or a Project Manager.
• Client oriented with good communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels.
• Excellent knowledge of modern software design and development techniques and methodologies. Must have experience in Cloud technologies like AWS, EKS, Client-Server Linux systems. Should have hands-on experience in areas like infrastructure, troubleshooting, networking, DevOps, and application development.
• Flexibility to take meetings outside of work hours.

Education Qualification:

• Degree qualified in Engineering or related technical degree

It would be great if you (Preferred Qualifications):

• have worked with tools like JIRA, Confluence
• have experience in installing products on Linux systems
• have good knowledge of Agile methodologies

Does it sound like you? What happens now?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

What will it be like working here?

A vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

What do we offer you?

• Annual monetary bonus.
• An opportunity to become a shareholder.
• Employee Stock Purchase Program stocks with a discount.
• Health Insurance Program.
• Flexible working schedule and hybrid way of work.
• Flex day program (up to 6 paid days off a year).
• Internal mentorship program – get a mentor or become one.
• Wide selection of online learning resources, e.g., Udemy.

Come as you are

An equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.