Customer Order Specialist (Iberia market) all genders

This role involves creating offers and managing orders for Philips Health System products, including cardio monitors, ultrasound, defibrillators, and diagnostic imaging equipment. Key responsibilities include placing and monitoring Purchase Orders, resolving issues like GR-IR mismatches, managing invoices, and contributing to supplier assessments. The specialist will be a crucial part of the Supply Chain process at Philips GBS Lodz, ensuring efficient order fulfillment and supplier communication.

Must Have

• Creation and management of new 3rd party products
• Placing Purchase Orders with suppliers and monitoring outstanding orders
• Resolving Purchase Order issues (e.g., GR-IR mismatches, missing Invoices)
• Processing invoices
• Fluent English verbal and written

Good to Have

• University degree
• Previous experience in Order Management
• Knowledge of logistics / supply chain
• Spanish language skills
• Knowledge of SAP
• Strong customer service orientation and problem-solving skills
• Cultural awareness and pro-active behavior

Perks & Benefits

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of healthy lifestyle in the office (fruits in the office, gym, massage chairs, various events)
• Employee Assistance Program

You will be responsible for creating offers and managing orders for Health System products. In our HS portfolio you can find our well-known products such as cardio monitors, ultrasound, defibrillators and diagnostic imaging equipment. On daily basis you will have a chance to be crucial part of Supply Chain process at GBS.

Your role:

• Creation and management of new 3rd party products
• Placing Purchase Orders with suppliers and monitoring the outstanding order package in terms of delivery time, quality and price.
• Making adjustments in case of changes
• Resolving Purchase Order issues, including e.g. GR-IR mismatches, missing Invoices, Under Delivery, Over Delivery, etc.
• Forecasting communication with suppliers, including validation, including for Supplier Managed/Owned Forecast
• Processing invoices
• Providing input for and joins supplier assessments and performance reviews

In return, we offer you

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for products
• Wide variety of trainings & learning opportunities
• Promotion of healthy lifestyle in the office (fruits in the office, gym, massage chairs, various events)
• Employee Assistance Program

You're the right fit if:

• University degree
• Previous experience in Order Management will be a plus
• Knowledge of logistics / supply chain will be a strong asset
• Fluent English verbal and written
• Spanish will be a plus
• Knowledge of SAP will be a strong asset
• Strong customer service orientation and problem-solving skills
• Cultural awareness and pro-active behavior

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities. Learn more about our commitment to diversity and inclusion here.

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