Director of IT

Description

Job Summary:

The Director of IT is responsible for overseeing all technology operations for the casino, ensuring the security, efficiency, and compliance of IT systems that support gaming, hospitality, surveillance, and back-office functions. This role manages IT infrastructure, casino management systems, cybersecurity, vendor relationships, and a team of IT professionals to deliver reliable, innovative technology solutions in a highly regulated environment.

Target Salary Range:$120,000-$150,000

Principal Duties and Responsibilities:

• Develop and execute the casino’s IT strategy aligned with business and regulatory requirements.

• Partner with executive leadership to identify and implement technology solutions that enhance guest experience, operational efficiency, and compliance.

• Lead IT projects related to casino openings, system upgrades, and enterprise integrations.

• Oversee all IT systems, including casino systems, slot and table game interfaces, hotel and F&B systems, payroll/HRIS, and financial platforms.

• Ensure uptime, performance, and integration of critical systems across gaming and non-gaming operations.

• Manage IT infrastructure, including servers, networks, data centers, wireless systems, and disaster recovery.

• Maintain compliance with state gaming regulations, including Illinois Gaming Board (IGB) requirements.

• Lead cybersecurity initiatives to protect sensitive customer, employee, and financial data

• Collaborate with regulators and internal auditors on technology compliance reviews.

• Evaluate emerging technologies (AI, cloud, mobile, digital payment solutions) to improve guest engagement and operational excellence.

• Drive automation and analytics to enhance decision-making, reduce costs, and optimize workforce productivity.

• Implement best practices in IT governance, risk management, and change control.

• Lead and mentor the IT team to deliver responsive, customer-focused support for all departments.

• Manage vendor relationships for hardware, software, and managed services, negotiating contracts and service level agreements.

• Coordinate with surveillance, security, and compliance departments on integrated technology needs.

Work Environment:

Physical Demands:

• Must be able to sit and work at a computer for extended periods of time.

• Regularly required to stand, walk, bend, reach, and lift to access equipment and support operational needs across the property.

• Ability to lift, carry, and move IT equipment (computers, servers, networking hardware, etc.) weighing up to 30 pounds.

• Must be able to visually inspect systems, cabling, and equipment in both office and casino floor environments.

• Requires the ability to communicate clearly in person, over the phone, and via digital platforms.

• Must be able to work in a 24/7 casino environment, including exposure to gaming floor conditions such as noise, lights, and frequent walking between departments.

• Occasional travel may be required for training, vendor meetings, or corporate initiatives.

Qualifications

Skills

Behaviors

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Motivations

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Education

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).

Experience

• 10+ years of IT experience, with at least 5 years in a leadership role in gaming, hospitality, or a highly regulated industry.

Licenses & Certifications

• In-depth knowledge of casino management systems, slot systems, and regulatory compliance (IGB experience highly preferred).

• Strong background in cybersecurity, network administration, and enterprise systems.

• Excellent leadership, communication, and vendor management skills.

• Ability to thrive in a fast-paced, 24/7 hospitality and gaming environment.